Returns Process

For Chromebook DOA's

For All Other Product Returns

Defective on Arrival (DOA) is defined as a device which is non operational out-of-the-box. DOA's are time dependent, and getting your claim in as soon as the DOA is found is critical to its success.

Unless otherwise stated, the Product is entitled to a DOA claim should the Product fail within 10 calendar days of arrival and/or within 20 days of the Acer invoice to NLG. The product must be in complete set as original and scratch/damage free. Acer reserves the right to repair the product if it has been discontinued.

In most instances a DOA Chromebook will be identified by Noel Leeming or the Service Provider during the White glove phase.

Please contact your local Commercial Business Manager to lodge your DOA claim.

Returns due to defects:

The Buyer shall inspect the Goods on delivery and shall within fourteen (14) days of delivery notify the Seller of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer fails to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

All other Return of Goods:

All products being returned must be new and un-opened, with all packaging, instruction manuals, brochures and any other included materials intact. Opened products will not be accepted for return.

The Seller may (in its discretion) accept the Goods for credit but this will incur a re-stocking fee of 15% of the value of the returned Goods plus any freight.

Goods that are custom ordered from a suppliers factory cannot be cancelled or returned.