IMPORTANT: BEFORE MAKING A CLAIM - PLEASE CHECK WHICH SUPPORT PROVIDER THE DEVICE IS COVERED BY
REFER TO THE DATE OF PURCHASE
8 December 2021 onwards
School administration can lodge a claim phoning 0800 276 576 or or email: servicekac.aca@acer.com
or your Schools Tech Support Provider can visit the Acer e-support portal to make a claim
Manaiakalani Device Care Terms
26th November 2019 - 7 December 2021
Claims may be made directly or via your Schools Tech Support Provider
Call 0800 448 595 or email insurance@thewarrantygroup.com
Assurant Insurance Policy Summary
1 January 2019 - 23rd November 2019
You may make a claim directly with Crown, or via your Schools Network Support Provider using the claim form above.
Crown Insurance Master Policy Document
https://docs.google.com/forms/d/e/1FAIpQLSdauLNTVkZ5zrQRljn0E4QkpfrLR2MWJd26YKpJ1yMhza_4XQ/viewform
other support can be accessed from you Tech support provider who can escalate with Acer or you could use your regional contact. or Contact support@nlgcommercial.co.nz to escalate help with Insurance or Warranty Claims.
When a device is replaced, you will need to re-cover the new, replacement device. To do this, an order for just the cover can be made via the 'noel leeming commercial portal'