FAQ & Troubleshooting
Here are some Frequently Asked Questions and Troubleshooting guidelines for you to refer
FAQ & Troubleshooting
Here are some Frequently Asked Questions and Troubleshooting guidelines for you to refer
1. Can I use Next Day & Same Day Delivery through the plugin?
Not at the moment, probably will be included in the next built update
2. I have more than 100 orders to fulfill daily but I can only select 20 orders at a time, can I increase the number?
You can increase your Website Admin Page Order Limit view to more than 20 orders per page
Or you can use the "Auto Push Order to Ninja Van" Feature to ease your Shipping Order Creation Process
1. Error CLIENT ID AND CLIENT KEY not Authorized / Insufficient Permission
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID and Client Key on Ninja Van Dashboard Pro Account an ensure that it's correct
Error when Pushing Orders to Ninja Van
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID and Client Key on Ninja Van Dashboard Pro Account an ensure that it's correct
If all the API keys checks out, kindly check on the Order itself
Go to WooCommerce > Orders > Click on any order
Scroll down until you see "Custom Fields" > "ninja_van_verbose" > Check on the Value, it's a descriptions on what the error is. Kindly fix on the error
You are a seller but wondering what Ninja Van can offer for Integrations?
Need help to integrate your Ninja Van Account to E-Commerce Store and System?
You have integrated your account but facing some issues and needed help?
You are an E-Commerce Platform Provider or Website Developer and wanted to know more on how to partner up with Ninja Van?
Whichever situation you are facing, just fill up the form and our team will reach out to you for further discussion!