FAQ & Troubleshooting
Here are some Frequently Asked Questions and Troubleshooting guidelines for you to refer
Frequently Asked Questions
1. Can I use Next Day & Same Day Delivery through the plugin?
Not at the moment, probably will be included in the next built update
Troubleshoot Issues
1. Error CLIENT ID AND CLIENT KEY not Authorized / Insufficient Permission
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID, and Client Key on Ninja Van Dashboard Pro Account and ensure that it's correct
Error when Pushing Orders to Ninja Van
Kindly check with your Ninja Van Sales Representative on whether the Authorization has been approved, if not kindly wait 3 - 7 working days
If already been authorized, kindly check the API Key, Client ID, and Client Key on Ninja Van Dashboard Pro Account and ensure that it's correct
If all the API keys check out, kindly check on the Order itself
OnPay Customer Services
You can contact by clicking here ezy.la/help