Emergency Procedures

EMERGENCY PROCEDURES – NH TOURISM BOOTH
The Big E has emergency services and its own telephone system onsite, so in any emergency the best response will be to call the appropriate number. These numbers are noted in the front of the schedule book just inside the back room. If there is a supervisor or manager available when an emergency occurs, they will be the one to make the call. In a pinch, the Big E operator can be reached by dialing “0” from the phone in the office upstairs, or someone can run across the street to the Big E Information booth there.

In Case of Medical Emergency:

1. Volunteers tell supervisor or manager

2. Supervisor or manager calls Big E emergency line, or the Big E operator

3. Help injured person by keeping the area clear until emergency personnel arrive

In Case of a Lost Child:

1. Have the child stay where they were when they approached you (make sure there is someone to stay with them – this may mean asking another bystander to go for help)

2. Volunteer gives supervisor or manager the child’s name, parents’ names, and where the child lost sight of them (if they know)

3. Supervisor/manager will call Big E lost person line (413) 205-5164 / general Big E operator (413) 737-2443

In Case of Evacuation:

Either on the Big E grounds or contained within the NH Building

1. Listen for announcements over the NH building’s public address system

2. Guests will be instructed to proceed to the nearest building exit in a calm manner

3. Further instructions from the Big E administration will be passed on to the public

4. Information Booth staff and volunteers follow the procedures outlined below

NH Information Booth Evacuation Procedure:

VOLUNTEERS

1. Check in with Supervisor (if possible) before leaving the building

2. Proceed immediately to the nearest exit and meet Supervisor behind the building, near the Mardi Gras floats

3. Check in with Supervisor before leaving the area

4. If you are elsewhere on the grounds and something happens, do your best to call and let the supervisor or manager know your location and that you’re safe

SUPERVISOR

1. Account for volunteers in immediate area and escort them out of the building

2. Proceed immediately to the nearest exit and meet the NH Building Manager behind the building near the shed by Gate 1 along the chain link fence.

3. Check in with the NH Building Manager before leaving the vicinity for any other location

4. Keep your eyes out for any volunteers not accounted for

5. Perform the Manager role as best as possible if Manager is not available

MANAGER

1. Act as Supervisor if Supervisor is not available

2. Unplug laptop and put away in back room (if there’s time). If we are using a desktop, leave it.

3. Get and bring Management Book (with addresses, phone numbers and daily schedules)

4. Communicate with NH Building & Big E Management

5. Pass along any information to Supervisor

6. Assist Supervisor as needed

2026 Resources for NH Building Exhibitors

Emergencies (Police, Fire, Medical/First Aid)

413-205-5555

This is a specific # for the fairgrounds!

Building Manager

603-271-8071 (office)

603-856-4736 (cell)

Rebecca Ross

On-site Building Manager

603-724-1361

Lynne Blye

Security

413-205-5555

Hampden County Building

NH Information Booth
Kelly Bryer
603-851-8624

FIREARMS The carrying of firearms, weapons and/or concealed handguns is prohibited at Eastern States Exposition (The Big E) fairgrounds, under any circumstances.

FIRST AID/FIRE First Aid is located across the street from The Firehouse Restaurant on Hampden Ave.

NON-SMOKING POLICY All buildings on the Eastern States Exposition grounds are NON-SMOKING areas

DELIVERIES ALL PACKAGES MUST BE LABELED IN THE FOLLOWING MANNER:

Name of Exhibitor/Concessionaire
Booth Number and Location
C/O Eastern States Exposition
1305 Memorial Avenue
West Springfield, MA 01089

DELIVERIES DURING THE FAIR – DIRECTLY TO YOUR BOOTH (September 12 – 28) All vehicles must enter Gate 1, between the hours of 7am and 9am. You must have a representative at your booth to sign for packages. No vehicles will be allowed on the grounds after 9am. All vehicles must be off the grounds by 9:30am, NO EXCEPTIONS

The New Hampshire Building is one of seven distinct buildings on the Avenue of States—including one for each of the six New England states, and one for the Grange—located on the Eastern States Exposition (ESE) grounds.