FAQs
APPLYING | DONATING
WHO IS ELIGIBLE TO APPLY FOR NFI CARES?
NFI employees in good standing and immediate family members (spouse, parents, or children) of an NFI employee are eligible to apply to be considered for financial support through NFI Cares after 60 (consecutive) days of employment.
HOW OFTEN CAN I APPLY FOR AN NFI CARES GRANT?
There is no limit on applications, however, only one grant of assistance may be made to an eligible individual in any rolling 12-month period.
WHAT IS THE MAX AMOUNT I CAN RECEIVE?
$1,750 in any rolling 12-month period.
IF MY APPLICATION IS GRANTED, WHAT FORM OF PAYMENT WILL THE GRANT COME IN?
Money will not be given to individuals. Any financial assistance provided under NFI Cares will be paid directly to the vendors or third parties that the recipient is obligated to pay.
HOW LONG WILL IT TAKE TO GET IT?
Once submitted, an application will go before the review committee. Individual circumstances will vary but our goal is to make a determination and pay within one to two weeks.
IS THE GRANT TAXABLE?
The grant with NFI Cares is not taxable income.
WHERE DO I APPLY?
To apply, please complete this form on the apply page or click here for the English form or Spanish form to print and send the form to the My-NFI Service Center. Employees can also contact the My-NFI Service Center at 877-696-3409 for help completing the application.
WHAT ARE EXAMPLES OF THINGS I CAN APPLY FOR?
Qualified individuals can apply for assistance when experiencing financial distress as a result of a catastrophic event such as:
Death of an immediate family member
Natural disasters (such as wildfires, house/apartment fires, tornados, hurricanes, or earthquakes)
Critical illness (must have medical insurance)
Military obligations that lead to the deployment of a spouse
WHAT SHOULDN’T I APPLY FOR?
Items such as: rent, utility bills, paying college tuition, student loans, personal credit card debt, vacations, mortgages, ongoing medical expenses, damage or disrepair of vehicle, loss of hours, and court judgments.
CAN CANADIAN EMPLOYEES RECEIVE ASSISTANCE?
Yes, Canadian employees are eligible to receive assistance. All grants will be in U.S. Dollars.
WHO DO I CONTACT WITH QUESTIONS?
Reach out to Helping Hands by emailing Kendall Baker at kendall@hhcharitable.org or by phone at 706-754-6884.
HOW DO I DONATE?
Simply log onto My-NFI and click the “Giving” tab to make a single or recurring donation.
You can also give via direct debit/ACH for no fee. The NFI Cares Fund name is HHC-NFICares-DAF. Please note: the credit card option charges a three percent transaction fee.
IS MY DONATION TAX DEDUCTIBLE?
United States: Under the current U.S. tax laws, donations made to the NFI Cares program are tax deductible. Payroll donations are taken out post-tax from paychecks, but all donations are tax deductible. Donors contributing $250 or more will receive an acknowledgment of donation each year from Helping Hands, the program administrator.
Canada: For a Canadian resident to get relief for a donation to NFI Cares, a qualifying U.S. organization, the employee must have U.S. -income. U.S. sourced income would include investment income and capital gains from or in respect of U.S. entities, employment income earned while in the U.S. If a Canadian employee has no U.S. sourced income, there will be no tax relief. You should consult your tax advisor if you have US source income to determine the amount of donation you can deduct.
WHO DO I CONTACT WITH PAYROLL DEDUCTION QUESTIONS?
Deductions may be stopped or updated at any time on the “Giving” tab located on My-NFI.
DO I NEED TO RENEW MY REGULAR PAYROLL DEDUCTION EACH YEAR?
No, deductions will continue until the employee terminates them.
HOW CAN I STOP OR CHANGE PAYROLL DEDUCTIONS?
Deductions may be stopped at any time by submitting a request through HR Help. Please use the default Payroll and enter in the comments the change that needs to be made.
WHO DO I CONTACT WITH QUESTIONS?
Questions may be answered at any time by submitting a request through HR Help.
WHAT WILL MY DONATION GO TO?
Donations to NFI Cares will go to supporting employees and immediate family members experiencing financial distress due to a catastrophic event.
CAN MY DONATION GO TO A SPECIFIC CAUSE?
No, however, the committee will review each application on a case-by-case basis for financial need due to a catastrophic event.
HOW DO I KNOW MY MONEY IS GOING TO SOMEONE WHO NEEDS IT?
The committee will review each application on a case-by-case basis for financial need due to a catastrophic event. The program administrator, Helping Hands, will also confirm the validity of the applicants and process requests.
CAN CANADIAN EMPLOYEES DONATE TO NFI CARES?
Yes, if you are paid in Canadian dollars (CAD), your payroll deduction will also be in CAD.