Common Issues

Please follow the instructions below if you receive the below error message when trying to access a Document or Site.

The error occurs because you are signed in with a Google-account that does not have permissions to access Neste-managed content.

Usually, this happens because you are logged in with a personal Google account, e.g. firstname.lastname@gmail.com


Below are the steps to solve the issue:

1. Log out of your current Google account by pressing the button below:

2. Try opening the Team Drive or Site again, you should now be prompted to log in. Use the @nesteprojects.com account information you received by email.

3. If you have trouble accessing your account, please contact ServiceDesk@neste.com