Return & Refund Policy (eSIM Services)
Thank you for using Nova eSIM services. Please read our refund policy carefully before making a purchase.
1. Digital Nature of eSIM Products
Our eSIM plans are digital products delivered instantly upon purchase. By completing your purchase, you acknowledge that the service may begin immediately.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
The eSIM has been installed, activated, or used
Data usage has started (even partially)
The validity period has begun
The user has changed their mind after activation
3. Refundable Cases
You may be eligible for a refund if:
The eSIM has not been installed or activated
There is a technical issue caused by Nova that prevents usage
The eSIM cannot be delivered or activated due to system errors
All refund requests must be submitted within [1 day] of purchase.
4. Technical Issues
If you experience any issues, you must contact our support team before requesting a refund. We will first attempt to resolve the issue.
5. Processing Refunds
Approved refunds will be processed to the original payment method within [5–10 business days], depending on your payment provider.
6. Fraud & Abuse
We reserve the right to refuse refunds in cases of suspected abuse, fraud, or violation of our terms.
7. Contact
For refund requests, please contact:
support@novastudios.ai
By purchasing our eSIM services, you agree to this Return & Refund Policy.