PRIVACY POLICY

Nova Studios ESIM App Esimless
Operated by Nova Studios

Last Updated: March 2, 2026

I. INTRODUCTION

Nova Studios (“Company”, “we”, “us”, or “our”) operates the Nova Studios eSIM mobile application (the “App”).

This Privacy Policy explains how we collect, use, store, and protect your information when you use the App, purchase eSIM packages, or access related services.

By using the App, you agree to this Privacy Policy.

For purposes of applicable data protection laws, Nova Studios acts as the data controller unless otherwise stated.

II. INFORMATION WE COLLECT

Due to the nature of telecommunications services, we may collect and process the following categories of information:

1. Account Information

• Full name
  
  

• Email address
  
  

• Phone number (if provided)
  
  

• Country of residence
  
  

2. Transaction Information

• Purchase history
  
  

• Package type
  
  

• Payment confirmation
  
  

• Billing status
  
  

Payment processing is handled by:

• Apple App Store
  
  

• Google Play Store
  
  

• Or authorized third-party payment processors
  
  

We do not store full credit card numbers.

3. eSIM & Technical Data

• eSIM ICCID
  
  

• Activation status
  
  

• Data usage volume
  
  

• Network connection status
  
  

• IP address
  
  

• Device model & OS version
  
  

This data is necessary to provision, activate, and manage connectivity services.

4. Automatically Collected Data

• Device identifiers
  
  

• Log files
  
  

• Crash reports
  
  

• Session timestamps
  
  

• Region/country-level location (derived from IP)

III. PURPOSES OF PROCESSING

We process personal data to:

• Create and manage user accounts
  
  

• Process payments
  
  

• Provision and activate eSIM services
  
  

• Monitor usage to prevent fraud or abuse
  
  

• Provide customer support
  
  

• Comply with telecom regulations
  
  

• Improve performance and reliability
  
  

We may also process data to comply with lawful governmental requests or regulatory obligations.

IV. DATA SHARING

We do not sell personal data.

However, we may share data with:

1. Telecom Infrastructure Providers

eSIM provisioning partners and network operators necessary to deliver connectivity services.

2. Payment Processors

Apple, Google, or other authorized payment processors.

3. Analytics & Infrastructure Providers

Cloud hosting, fraud prevention, analytics services.

All third parties operate under contractual confidentiality and data protection obligations.

V. INTERNATIONAL DATA TRANSFERS

As a global connectivity provider, data may be processed outside your country of residence.

By using the App, you consent to cross-border data transfers.

We implement reasonable safeguards to protect transferred data.

VI. DATA RETENTION

We retain data:

• As long as your account is active
  
  

• As required for telecom regulatory compliance
  
  

• For fraud prevention and audit obligations
  
  

• As required by tax and accounting laws
  
  

Deletion requests may be limited where regulatory retention is mandatory.

VII. USER RIGHTS

Depending on applicable law, you may request:

• Access
  
  

• Correction
  
  

• Deletion
  
  

• Data portability
  
  

• Restriction of processing
  
  

Contact: support@novastudios.ai

Identity verification may be required.

VIII. SECURITY

We implement technical and organizational safeguards including:

• Encryption in transit
  
  

• Access controls
  
  

• Secure cloud infrastructure
  
  

However, no system is 100% secure.

IX. CHILDREN

Our services are not intended for individuals under 18 years old.

X. CHANGES

We may update this Privacy Policy periodically.

Continued use constitutes acceptance.

XI. CONTACT

Nova Studios
Huzur Mah, Fazıl Kaftanoğlu Cad, Seba İş Merkezi No: 7, Kat: 10, Daire: 10, 34387 Sarıyer/İstanbul
support@novastudios.co