TECHNOLOGY FAQs
TECHNOLOGY FAQs
When should I report a technology emergency?
Examples include:
Total site network outage
Email system outage
Campus administrative/office staff should call the Help Desk directly for emergencies.
How do I contact the Help Desk?
📞 Extension: 8849
📧 Email: rvega@nacisd.org
How do I request a password reset?
Contact the Help Desk Technician.
How do I report computer problems?
Submit a Technology Support Ticket.
Before submitting:
Restart your computer
Check if others are experiencing the same issue
Confirm it hasn’t already been reported
How are requests prioritized?
Number of users affected
Job impact
Length of time submitted
Technician time required
How do I request equipment relocation?
Submit a Help Desk ticket
Involve your campus principal/supervisor
Receive Technology Department approval
⚠ Permanently mounted equipment (projectors, panels, access points):
Must be requested 90 days in advance
Requires Technology Director approval
Costs are charged to campus funds
Can I purchase hardware directly from vendors?
No. All purchases must go through the Technology Department.
This ensures:
Standardization
Network compatibility
Cost efficiency
Proper integration
How often is equipment replaced?
Devices follow a 5-year replacement schedule.
Who is responsible for assigned equipment?
Equipment may not be moved without approval
Devices are inventoried annually
Staff are responsible for issued equipment
Are personal devices supported?
No. The district:
Does not support personal hardware
Will not connect personal devices
May remove unauthorized hardware from the network
Are classroom printers allowed?
No. Individual classroom printers are not approved.
Where do teachers print?
Xerox copy machines
Shared login-enabled printers in common areas
Are personal printers allowed?
No. They are not supported and related software may be removed.
Who services copy machines?
District-approved contractor handles maintenance
Technology Department assigns Static IPs if needed
What should I do if a camera is not working?
Report it immediately to the Technology Systems Specialist.
Campuses must designate someone to monitor cameras daily.
What happens to obsolete equipment?
Remains property of NISD
May be repurposed (no network access)
May be disposed of at Technology Department discretion
All new technology must be approved by:
Campus/Department Administrator
Technology Director
How do I request new data ports or cabling?
Initiated by campus principal
Director approval required
Submit 60 days in advance
Campus covers costs
What are MDF & IDF rooms?
These rooms house critical network equipment and:
Must remain secure
Cannot be used for storage
Must maintain ventilation and access clearance
⚠ “Do Not Use MDF/IDF Rooms for Storage”
The campus principal ensures compliance.
How is software approved?
Software is tested for:
Network compatibility
Hardware compatibility
Standard image compatibility
ClassLink integration
Security compliance
If software is not auto-rostered:
The campus/department manages user accounts.
How are employee accounts created?
HR notifies Technology after hire
Accounts use legal name
Activation takes at least 24 hours
What is the Guest Wi-Fi policy?
Guests use Guest Wi-Fi only
No internal network access
Temporary credentials issued
Activity monitored
How does filtering work?
Centralized filtering blocks inappropriate content
Internet use is monitored
To request website unblocking:
Submit a Technology Request form.
What is the Logoff Policy?
Do not leave computers logged in unattended
Systems may auto-logoff after idle time
Close applications nightly for updates
Can I use district email for personal use?
Incidental use is allowed if it:
Does not interfere with job duties
Follows Acceptable Use Policy
Is district email private?
No.
NISD owns all email
Emails are public records
May be accessed for investigations or safety concerns
There is no expectation of privacy.
What happens when I leave the district?
Access suspended on last contract day
Laptop and power cord must be returned
How do I request conference/meeting tech setup?
Email the Technology Director two weeks in advance with:
Date & time
Location
Special equipment needs
Off-campus support is not provided.
How do I request summer school devices?
Submit requests three weeks before the last day of school.
Why is external email restricted for students?
To:
Protect students from harmful content
Comply with FERPA
Maintain policy compliance
Ensure monitored communications