We stand behind our goods and services and want to make sure you're absolutely happy with your purchase. We'll always do our best to take care of you fairly and reasonably. We hope you will be fair and reasonable with us as well. If you are not completely satisfied, we will gladly return any item(s).
To confirm whether your item is returnable/exchange, check your receipt and that your items are:
Returned unworn, unwashed, unused, and with the tags attached,
Purchase was within 30 days,
Not a final sale item. (Find the product on our online store here)
Not embroidered with your name. (Due to the personalized nature of name embroidery, all name embroidery sales are final.)
If item is returned in original condition within 30 days, with proof of purchase (i.e., your receipt), not one of the exceptions (shoes, health instruments, etc.) and the item(s) have not been worn, washed or embroidered, you will receive a refund for the cost of the product, based on your original payment method. The original shipping is not refunded, and you are responsible for your return shipping.
Refunds are not available for special orders or monogrammed orders.
We are not responsible for placing your new order. Please place a new order as soon as you know that your items do not work for you.