Embedded Files
Our Motivation
Our Motivation
Empathy in Bytes takes great pride in its dedication to creating software that harmoniously combines compassionate design with technical expertise. Our team humbly understands the importance of empathy in crafting applications for the elderly.
We approach this endeavor with genuine care and a deep respect for the unique needs of seniors.
Our goal is to develop an application that offers a user-friendly experience, empowering older adults to embrace technology at their own pace. With humility and a commitment to serving the elderly community, Empathy in Bytes aims to provide a digital solution that enhances their lives and fosters meaningful connections.
Our Problem Statement
Our Problem Statement
As a elderly bank user who is reliant on help from people, currently
I have to carry out many of my bank transactions using self-service avenues in order to shorten the queueing time at DBS branches.
How might we educate the elderly to do bank transactions using self-service avenues on their own.
As a working bank teller, currently
I have to convince elderly bank customers relying on onsite-services to migrate over in order for them to carry out simple transactions instead of going over to a branch for these transactions
How might we attract elderly bank customers to carry out simple transactions using app/machines
As a non tech-savvy elderly/bank user, currently
I have to visit a branch and collect a queue number to see a bank teller to use banking services.
How might we reduce the frequency of elderly visiting local bank branches by making self service banking easier to use?
Iteration #1
Our User Persona
Our User Persona
Storyboard: Problems
Storyboard: Problems
Iteration #2
Our Problem Statement
Our Problem Statement
As an elderly that can use mobile phone but has an atm card, currently,
It is a hassle to remember my pin at ATMs and I feel insecure due to a lack of visibility of balance using just card and pin only for the following services (Cash withdrawal, Cash deposit, Balance Checking)
How can I perform these transaction at ATMs with more confidence and less need for memory.
Our User Persona
Our User Persona
SToryBOARD: Happy and Sad Paths
SToryBOARD: Happy and Sad Paths
Final Iteration
Our Problem Statement
Our Problem Statement
As an elderly who has a mobile phone and an ATM card but has problems remembering my pin number, currently,
I have to bring my ATM card and key in my pin at ATMs in order to perform basic transactions (cash withdrawal and deposit, and account balance checking) but I feel uncomfortable and insecure in doing so.
How can we make these ATM transactions elderly-friendly such that they are carried out with more confidence and familiarity by the elderly and rely less on memory?
Our User Persona
Our User Persona
Ms Adelaine
Ms Adelaine
Age: 65
Gender: Female
Employment Status: Retired
Health condition: Worsening eyesight due to age
Biography
Biography
She owns a phone which she uses to message her family members and friends. Her most common bank transactions are deposits cash, withdrawals cash as well as updating her passbook and she does them at DBS branches. She always looks at her transaction history in order to see her cash flow; when and how much money is transferred in and out of her account at any point in time.
She only has a passbook which is the minimum requirement for a banking account to be maintained
Due to her age, she began developing slight eyesight issues that make it problematic for her to read off from screen devices due to her eyes' sensitivity to light.
Wants
Wants
Feels more confident and secure when carrying out bank transactions.
Familiar experience
Pain Points
Pain Points
Avoids the ATM machines due to lack of digital literacy and fear of misclicking anything. As a result, she relies on front desk personnel to help with these transactions instead of doing them at ATM machines
Cannot see small, cursive fonts
Brightness settings hurt her eyes
Irreversible actions
Clicking the wrong button
Final storyboard
Final storyboard
Links to our documentation
Links to our documentation
Page updated
Report abuse