Communication

Challenge:

 Create a resolution so both Collin and Suzie feel heard. 

Theory: 

Apply persuasion methods when communicating with Collin, identify communication barriers with Suzy, problem solve selective perception

Actions to Resolve: 

We think it would be very beneficial for Suzie to use the 7 C's. If she were to have a one-on-one sit down with Collin and be clear, concise, concrete, correct, coherent, complete, and courteous. (Andrade 2020).

During this one-on-one sit down, we would like to have managers present to be mediators, help the conversation be respectful, and ensure it is following the 7 C's.

Takeaways: 

As the mediators, be sure that both sides are heard. 

• Give full attention- This includes trying to eliminate all distractions. Be sure the focus is entirely on the problem at hand. 

• Do not interrupt- As the mediator, be sure that both people are given equal amounts of time to share their feelings. 

• Remove Biases- As the mediator it is important to not have a bias towards either people. Be sure to be fair and equal in all mediating. 

References: Lecture and Textbook

Andrade, M. S. (2020). Organizational behavior in practice. 2nd ed. Dubuque, IA: Great River Learning. Topic 8.

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