About the Company

Aspen Salon is a hair salon located in Provo, Utah. It has been open since 1996 but was taken over by new ownership in 2011. The company has around 15-20 employees. They specialize in giving haircuts and color for kids and adults for men and women. They also have specialists for all hair types. They are rated highly in the community and provide top service for their field of work. 

What's the Problem?

Aspen Salon has a very high turnover rate. They often lose their employees very quickly because of young stylists starting families or finding different opportunities. The owner finds herself training new employees for numerous hours and then these employees do not stay which is a substantial loss of time and money for the business. The owner feels that they need to improve their training program so it does not consume her time and money when onboarding new employees.  

Solutions:

• Creating training videos that new employees can watch at home 

• Organizing convenient training times 

• Creating incentives for staying longer (Ex: 2-year, 5-year, 10-year pay bonus or increase) 

• Surveys to evaluate the effectiveness of training sessions and training videos

Timeline:

Our team meetings are scheduled for every Monday. Each member will report on the progress made and the team will discuss plans for the coming week. 

Monday February 13 - Sunday February 26

Collect Data

1. Determine interview questions. Half the team will focus on employees and the other half will focus on management. 

2. Collect data from current employees through anonymous surveys

3. Collect data from management on current process and procedures

4. If possible, collect data from past employees.

Monday February 27 -  Sunday March 19 

(Spring Break Mar 6 - 12)

Analyze data

1. Compare past and current employees. 

2. Review management process and procedure results. 

3. Identify organizational theory based solutions and why they will work. 

Monday March 20 -  Saturday April 1

Finalize

1. Prepare blog and submit for Peer Review 

May 2: Submit Final Project to Client and Professor

Questions for Employees: (Aaron jada Kade and Matthew) https://forms.gle/cWJQXCJrqayA8yL97 

• What Is your management team currently doing to show they value you as employees? 

• What Is one thing that would help make you feel valued and want to stay at aspen salon for a longer period of time? 

• What is one thing you would change about your work structure?

• What is something that Aspen Salon does to motivate and encourage you?

• What is something you do to feel unified as employees

• Do you feel like you are progressing personally while working this job? If so, how?

• Do you feel this job supports your family lifestyle? Yes or no?

• Do you feel management is approachable for negotiations? Yes or No?

Questions for Managers: (Abby Christian Coleman) https://forms.gle/xGr7fLVoaWoegsid7 

• What do you feel motivates your employees the most? 

• Why do you think the turnover rate is so high?

• What is the company's purpose and vision?

• Is the purpose and vision for your employees clear from day one? 

• Do the existing team members understand the purpose and vision for the company?

• Where do you find people most to hire?