Student/Family Computer Help
Student/Parent Help Desk
Students and parents/guardians needing assistance connecting to remote learning sites, accessing email or other technical issues should complete this form.
NEW! Emergency Broadband and computer discounts for qualified families - applications open May 12, 2021
The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:
Up to a $50/month discount on your broadband service and associated equipment rentals
Up to a $75/month discount if your household is on qualifying Tribal lands
A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
Only one monthly service discount and one device discount is allowed per household.
The FCC has announced that consumers can begin applying for and enrolling in the Emergency Broadband Benefit Program on May 12, 2021.
The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.
Free and reduced price internet providers/Opciones de Internet gratis o de costso reducido
These companies are providing free or reduced price internet service during school closure. Some restrictions may apply so read carefully. The district cannot provide assistance with these companies. Families must contact the companies directly.
Estas compañías brindan servicio de internet gratuito o de precio reducido durante el cierre de la escuela. Se pueden aplicar algunas restricciones, así que lea atentamente. El distrito no puede proporcionar asistencia con estas empresas. Las familias deben contactar a las empresas directamente. A continuación, encontrará enlaces web de los proveedores de Internet que ofrecen Internet gratis / de costo reducido para estudiantes de K-12.
Altice USA:
Comcast:
Spectrum
ATT
Student email help
Monroe-Woodbury gmail link: http://mail.mw.k12.ny.us/
Students are expected to check their email daily in the elementary grades and more frequently in grades 6-12.
Assistive Technology utilizes any device, software, or equipment that helps people work around their challenges.
Frequently Used Applications
High School Library Accessing 24/7 Databases
Library 24/7 Databases: SIRS Issues Research Database
Accessing eBooks for all ages from NYOn
MyOnEbooks2.mp4How to check out an eBook from the M-W Library
How to_ HS ebooks.webm
New for K-1 Students - Typing Club's Typing Jungle Junior
Students can access Typing Club through ClassLink or on Student Resources on the website.
Username: last name first initial last 3 numbers of student ID (example: doej321
Password: [leave this blank - no password is needed]
Typing Jungle's lessons focus on letter recognition, finger dexterity and associating fingers and letters on the keyboard.
Google Guide April-2020.pdfGuardian's Guide to Google Tools
Click the blue "Guide to" headings to learn more about each topic.
Lots of useful tips and information for students and families.
Google Classroom Help
To view the videos in large format, click the small arrow in the top corner of each video
introducción al aula de google
Google Classroom Intro Spanish.mp4Introduction to Google Classroom
Intro to Google Classroom2020 Student Guide to Google Classroom PDF version
2020 Parent Guide to Google Classroom PDF version
Kami for PDF documents
KAMI is an application that allows students to fill in text on PDF documents. It is sometimes necessary to install the Google KAMI Extension software using the Google Chrome browser to use KAMI. Check the instructions for installation and using KAMI below.
Cheat Sheet for Students - PDF document
Please note that this video is designed for both teachers and students but the Cheat Sheet document is for students only.
Student Introduction to Kami
Instructions to install the Kami extension in Google Chrome
KAMI Basics.pdfClassLink Instructions
Copy of Classlink login.mp4To help student log into Classlink, please go to www.mw.k12.ny.us, find your school, then click the Student Resources link in the “Quick Links” list on the right.
On the Student Resources page, click the Classlink logo.
Your student can log in using this formula:
User Name is Last Name, First Initial and last 3 numbers of their Student ID.
(Jane Doe, Student ID 12345 would be doej345)
Password is your student’s full Student ID number
(Jane Doe’s password would be 12345)
PASSWORD NOTE: Students entering Kindergarten in 2019 and all new students in 2019-2020 have a different password: Mw#student ID
Jane Doe's password would be Mw#12345
Once logged in to ClassLink, students can access the apps and websites they use in school by clicking on the appropriate logo.
Chromebook Maintenance
Students have been issued Chromebooks manufactured by: Acer, Dell and HP. Dell has provided information on cleaning their Chromebooks. This does not mean the same techniques will work on other kinds of Chromebooks.
Dell Instructions: Helping Customers Address Concerns at Home and at Work
We understand customers may have questions about cleaning and disinfecting options for their Dell products. The guidance below applies to all Dell-branded PCs, Chromebooks, display screen, keyboards, and mice.
We recommended you wear disposable gloves when cleaning and disinfecting surfaces.
Turn off the device you plan to clean and disconnect AC power. Also remove batteries from items like wireless keyboards. Never clean a product while it is powered on or plugged in.
Disconnect any external devices.
Never spray any liquids directly onto the product.
Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. The cloth should be damp, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the product. Using any material other than a microfiber cloth could cause damage to your product.
Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.
When cleaning a display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
Surfaces must be completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on or plugged in.
After cleaning or disinfecting a glass surface, it may be cleaned again using a glass cleaner designed for display surfaces following directions for that specific cleaner. We recommend you avoid glass cleaning products such as Windex or others containing Ammonia.
Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed.
Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces.
Do NOT use any of the following chemicals or products containing these chemicals:
Any chlorine-based cleaner, such as bleach
Peroxides (including hydrogen peroxide)
Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
Ammonia (i.e. Windex)
Ethyl alcohol
Using any of the chemicals listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.