Please use this form if you need help with your Chromebook or iPad, or if you are having trouble with an app or software. Once you submit the form, you will be contacted by our Help Desk staff.
A quick note: a student's year of graduation is the year they graduate from high school
The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.
About the Emergency Broadband Benefit
The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.
Who Is Eligible for the Emergency Broadband Benefit Program?
A household is eligible if a member of the household meets one of the criteria below:
Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
Received a Federal Pell Grant during the current award year;
Experienced a substantial loss of income due to job loss or furlough since February 29, 2020 and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
Meets the eligibility criteria for a participating provider's existing low-income or COVID-19 program.
How to Apply
Eligible households must both apply for the program and contact a participating provider to select a service plan.
There are three ways for eligible households to apply:
Contact a participating broadband provider directly to learn about their application process. If you are unable to apply through them directly, you will have to apply using option 2 or 3 below, and then contact a participating provider to select an eligible plan.
Go to GetEmergencyBroadband.org to apply online and to find participating providers near you. After you apply, you will have to contact a participating provider to select an eligible plan.
Call 833-511-0311 for a mail-in application or print a copy, and return it along with copies of documents showing proof of eligibility to:
Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742
For complete information on applying for the Emergency Broadband Benefit, go the FCC website at this address: https://www.fcc.gov/broadbandbenefit
El beneficio de banda ancha de emergencia es un programa de la FCC para ayudar a las familias y hogares que luchan por pagar el servicio de Internet durante la pandemia de COVID-19. Este nuevo beneficio conectará a los hogares elegibles con trabajos, servicios de atención médica críticos, aulas virtuales y mucho más.
Acerca del beneficio de banda ancha de emergencia
El beneficio de banda ancha de emergencia proporcionará un descuento de hasta $50 por mes para el servicio de banda ancha para hogares elegibles y hasta $75 por mes para hogares en tierras tribales elegibles. Los hogares elegibles también pueden recibir un descuento único de hasta $100 para comprar una computadora portátil, computadora de escritorio o tableta de los proveedores participantes si contribuyen más de $10 y menos de $50 al precio de compra. El beneficio de banda ancha de emergencia se limita a un descuento de servicio mensual y un descuento de dispositivo por hogar.
¿Quién es elegible para el programa de beneficios de banda ancha de emergencia?
Un hogar es elegible si un miembro del hogar cumple con uno de los siguientes criterios:
Tiene un ingreso igual o inferior al 135% de las Pautas federales de pobreza o participa en ciertos programas de asistencia, como SNAP, Medicaid o Lifeline;
Aprobado para recibir beneficios bajo el programa de almuerzos escolares gratuitos o de precio reducido o el programa de desayunos escolares, incluso a través de la Disposición de elegibilidad de la comunidad del USDA en el año escolar 2019-2020 o 2020-2021;
Recibió una Beca Federal Pell durante el año de concesión actual;
Experimentó una pérdida sustancial de ingresos debido a la pérdida de empleo o licencia desde el 29 de febrero de 2020 y el hogar tuvo un ingreso total en 2020 de $ 99,000 o menos para contribuyentes solteros y $ 198,000 para contribuyentes conjuntos; o
Cumple con los criterios de elegibilidad para el programa COVID-19 o de bajos ingresos existente de un proveedor participante.
Cómo aplicar
Los hogares elegibles deben solicitar el programa y comunicarse con un proveedor participante para seleccionar un plan de servicio.
Hay tres formas en que los hogares elegibles pueden presentar su solicitud:
Comuníquese directamente con un proveedor de banda ancha participante para conocer su proceso de solicitud. Si no puede presentar una solicitud a través de ellos directamente, tendrá que presentar la solicitud utilizando la opción 2 o 3 a continuación, y luego comunicarse con un proveedor participante para seleccionar un plan elegible.
Vaya a GetEmergencyBroadband.org para solicitar en línea y encontrar proveedores participantes cerca de usted. Después de presentar la solicitud, deberá comunicarse con un proveedor participante para seleccionar un plan elegible.
Llame al 833-511-0311 para obtener una solicitud por correo o imprima una copia y devuélvase junto con copias de los documentos que demuestren su elegibilidad a:
Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742
Para obtener información completa sobre cómo solicitar el beneficio de banda ancha de emergencia, visite el sitio web de la FCC en esta dirección: https://www.fcc.gov/broadbandbenefit
If you need help with a Chromebook or iPad that is damaged, lost or not working, please submit a Student/Parent Help Desk form and Help Desk staff members will help you.
Check out the MWFITT Academy link on the district website:
https://www.mw.k12.ny.us/academics/instructional-technology/mwfitt-academy/
You will find simple videos in English and Spanish to help you learn to use your iPad or Chromebook.
Monroe-Woodbury introduces MWFITT Academy, a series of free online classes to help families with the skills they need to use a Chromebook or iPad on remote learning days. Recommended for students, parents, guardians and caregivers, these “how to” classes can be viewed any time, anywhere there is internet access. The video guides can be revisited as often as necessary, whenever families have a question or run into a problem.
Monroe-Woodbury’s Technology Coaches have prepared a series of videos in English and Spanish covering topics beginning with turning on your computer all the way up to mastering Google Classroom. Along the way, families will learn to find what they need on the district website and Remote Learning Hub, and to review assignments and grades in the Student/Parent Portal. Additional videos will provide help with accessibility issues for students with disabilities. The videos can be viewed on a phone as well as a computer whenever convenient, as often as necessary.
