What information is included in the monthly report ?

The report includes a list of the reservations provided the previous month with the following details:

- Date Booked

- Date of Trip

- Confirmation Number

- From/To locations

- Number of Passengers

- Tolls (if applicable)

- Total Price (paid by the client)

- Provider´s Revenue

The report also informs the status of the reservations. By default, all bookings are considered served. However, if this is not the case, the report can show any of the following states:

• Canceled: the reservation was canceled and refunded either by the provider or the client within the cancellation policy. Provider´s revenue will appear as “0” (zero).

• No show: the provider informed our Customer Service that the driver did show up at the pickup address/airport and at the scheduled time, but was unable to find the passenger. This can be due to different factors:

o Passengers cancelled the reservation last minute (with no refund).

o Passengers missed their flight.

o They simply missed each other.

This reservation is paid unless there is a claim from the passenger. In this case, our Supply Team will analyze the case and determine if it's payable or not based on the proofs provided.

• No Pickup: the service was not provided due to the provider failed to pick up the customer. The reservation is not paid and a generic penalization fee of 25 USD (or equivalent in local currency) is applied. Provider´s revenue will appear as “(-25.00)”. This fee is intended to cover the extra costs of booking a last minute alternative provider/service, usually at a higher price.

• Refunded: the ride was provided, but the passenger complained and requested their payment back due to the following reasons:

o Very late pickup (more than 45 minutes)

o The client was charged by the driver despite the fact he had booked and paid in advance

o Serious incidents related to the driver

o The provider accepted to refund the client for a particular reason and communicated to Mozio´s CS.

o Other

In these cases, the reservation is not paid and no penalty fee is applied. Provider´s revenue will appear as “0” (zero).

• Reservations Issues: partial refund of 20% of the value of the reservation (provider´s cut) due to the quality of the service was not the promised. For example: driver not complying with local traffic regulations, driver was rude, passenger could not communicate with the driver because of language barriers and that caused inconveniences, Meet&Greet not provided, late pick up (for shared rides: from the airport more than 40 min late, from the hotel, more than 20 min late), vehicle was dirty, etc.

FAQ'S

What happens if you see a difference in Mozio's report?

In this case, each provider will need to report the differences using Mozio´s report as the base for the comparison. No other ways of reporting differences will be accepted.

Once the discrepancies are found, they need to be sent to our Accounting department to check the differences and release the payment on the next payment date.

Accounting email: accounting@mozio.com

Contact person: Ezequiel Alloatti

What happens if you accept the payment after the 15th?

Mozio will release payments again on the following 25^th and 5^th, or the immediate business day in case these particular days are weekend or US holidays.

Where should we send our invoice ?

here is no need to send us an invoice, as you will be receiving our monthly report and using it as a base of comparison with your own records.

What are the Credit Card fees?

Every time a customer books and pays a service for your company, Mozio covers the credit card processing fees incurred by that transaction. Those fees correspond to your company for each reservation made and are deducted from the final amount to be paid to your company at the end of the month. This fee is 3% of the booking amount, plus 30 USD cents per booking.

If you have any questions regarding payments or finances you can email us at accounting@mozio.com