Frequently Asked Questions

Q: My child is unable to climb staircases due to physical disabilities. Is the school able to arrange for his/her class to be on the ground level?

A: Please inform your child's Form Teacher when he/she contacts you between 22 to 23 December 2022. We will explore the necessary arrangements. You may also fill up the online query form found at the bottom of the page.

Q: My child will need additional help in a new environment. Who can I speak with to provide more details?

A: You may inform your child's Form Teacher of your child's needs when he/she contacts you between 22 to 23 December 2022. Alternatively, you may fill up the online query form found at the bottom of the page and the relevant personnel will get back to you. Our school is well-supported with educators and allied educators who will provide assistance in various areas.

Q: My child wants to transfer from another school into Serangoon Secondary School. How can we do so?

A: Students who are seeking transfer into Serangoon Secondary School have to meet the school’s cut-off point and admission criteria. Transfers are subjected to vacancies available.

Parents/Guardians are to submit the appeal application via this form by Wednesday, 28 December 2022, 12 pm. You will be required to upload the verification slip after submitting the online S1 Option Form (i.e. the full page, including the list of schools chosen) and a copy of PSLE result slip (i.e. the full page, including the Achievement Level for each subject and course eligible). Please refer to the tab on 'Administrative Matters' for a sample of the required documents. Late or incomplete applications will not be considered.

Results of the appeal application will be released from Friday, 30 December 2022, 5 pm onwards. As the school will be concurrently facilitating the registration of incoming Secondary 1 students and processing appeals, it may take some time to process your child’s appeal. We seek your understanding that we will reach out to you with more information when ready. Parents/Guardians who accept the offer are required to complete the transfer application at the General Office by 5 pm on the next working day.

Until the transfer is approved, students seeking transfers are to report to the secondary school that they are originally posted to.

Q: My child wants to transfer to another secondary school. Does he still report to Serangoon Secondary School on the first day of school? Can he wear his primary school uniform on the first few days?

A: Yes. He should report to Serangoon Secondary School until the transfer is confirmed by the other school. He is allowed to come to school in his primary school uniform for the first week of school.

Q: I can't get completely black shoes for my child. Can he wear white shoes on the first day?

A: Black shoes are available at our school bookstore. Your child may purchase the shoes at $20 per pair and black socks at $2 per pair. We strongly encourage all students to be in the correct attire when school re-opens. If there are any difficulties, do surface them to your child's Form Teachers or fill up the online query form at the bottom of this page.

Q: Does my child need to bring his PE shorts to school on the first day?

A: PE shorts are not needed on the first day. He should report to school in half-uniform (PE T-shirt with pants/skirts).

Q: Are the boys allowed to use any coloured belts?

A: Similar to shoes, boys are required to wear belts that are completely black.

Q: I am unable to report to school on the first day. What should I do?

A: If students are unable to report to their posted secondary school on Tuesday, 3 January 2023 due to the valid reasons or if they are unwell, they may contact their posted secondary school directly to confirm that they are taking up the place, and the school will be able to reserve the place for them.

Q: Are there lessons on the first day of school? What should my child pack in his bag?

A: The first week of school is dedicated to orientate your child in their new school environment. Your child will participate in the Class Synergy Programme. You may refer to the First Day of School Matters tab for the list of items to bring. Kindly note that a thermometer and a water bottle are examples of important personal items to bring. Lessons will commence in Week 2, from Monday, 9 January 2023.

Q: How will I be informed of my child's allocated class and timetable?

A: You will receive a phone call from your child's Form Teacher between 22 to 23 December 2022. Timetables will be also available on the school's website by Friday, 6 January 2023. The hardcopy will be given to your child on the first week of school.

Q: My child does not have a handphone. Is the school relying on chat groups to disseminate information? Are there lessons where a handphone is needed for learning?

A: Handphones are not needed. During school hours, students with handphones are not allowed to use them, unless they are asked by their teachers to do so during lessons for learning purposes. Moreover, each student will have a Personal Learning Device under the National Digital Literacy Programme.

The use of chat groups to disseminate information is common but not compulsory. Form Teachers and Subject Teachers will take note of students without handphones, and ensure that they receive the same information.

Q: My child's MOE FAS has been approved. How do I collect the books and uniforms?

A: Your child's Form Teacher will call you between 22 to 23 December 2022 to provide you the details on the collection method for books and uniforms.

Q: My child would like to apply for MOE FAS. I have the relevant supporting documents, but I do not have a printer at home to print the application form. What can I do?

A: Please submit your application together with all required supporting documents via email to serangoon_ss@moe.edu.sg or submit online via https://go.gov.sg/moe-efas. You may pick up a copy of the MOE FAS application form from our school’s General Office, complete the form on the spot, and submit your application together with all required supporting documents by Tuesday 27 December 2022, 12 pm. Please note that incomplete submissions will not be accepted.

Q: If my child is a new applicant for MOE FAS, will he/she be able to get the books and uniforms in time for school re-opening?

A: Please submit your application together with all required supporting documents via email to serangoon_ss@moe.edu.sg or submit online via https://go.gov.sg/moe-efas by Tuesday, 27 December 2022, 12 pm so that your application can be processed in time for your child to receive his/her books and uniforms before school re-opens. Any delay in submitting your application or incomplete submissions will inadvertently affect the timely collection of your child’s books and uniforms. Please click on Administrative Matters tab for details.

Q: My child is on MOE FAS and has lost his Primary School Smart Card. How can he/she purchase his/her food in school?

A: Your child will need to replace his/her lost School Smart Card before we are able to activate the school meal subsidy - as provided under the MOE FAS benefits - in the replacement card. For replacement of lost School Smart Cards, please visit Transit Link's website or contact Transit Link’s Hotline at 1800-2255663 for assistance.

Q: How can I join the Parent Support Group?

A: More information will be made available on Friday, 13 January 2023 during the Sec 1 Parent Engagement Session and CCA Orientation. Please set aside this date and join us on 13 January 2023. Your child/ward will receive more information on the first day of school.

Q: Is my child's Primary School Smart Card still valid now that he/she is moving to secondary school?

A: Your child can continue to use the Primary School Smart Card until he/she is issued with the Secondary School Smart Card. However, he/she will need to purchase the relevant concession pass for secondary school.

Q: My child has lost his/her Primary School Smart Card. How can he/she get a replacement?

A: You may refer to the Transit Link's website on replacement matters.

Q: Can my child appeal for Subject-Based Banding (SBB) if he/she is not offered?

A: No, students may not appeal to take SBB as the eligibility criteria is based on their performance at the PSLE. However, students can refer to the video on Eligibility for SBB under the Key Information tab to find out about the opportunities to take on SBB after the Semester 1 Weighted Assessments or the End-of-Year Exam.

Q: My child needs time to travel to another venue for his/her Third Language and/or Higher Mother Tongue Language. What time can he leave the school?

A: Students will leave after their last lesson of the day and make their way to the external language centres for their Third Language and/or Higher Mother Tongue Language lessons.

Q: My child does not take Mother Tongue. What will he/she do during the Mother Tongue lessons?

A: Students who do not take Mother Tongue will stay in their respective classes for self-revision while their classmates are attending their Mother Tongue lessons. However, if Mother Tongue lesson is the last lesson of the day after 1.30pm, students who do not take Mother Tongue will be dismissed earlier.