During School Term

Students can seek help from our school-based service desk. The Desktop Engineers (DE) will perform basic troubleshooting and will assist in logging a case with the contractor if needed. The DEs are located at:

Westwood ICT Hub @ Computer Lab 1 (Mr Zul and Mr Raj)

Opening Hours (During school term)

Monday to Friday: 1.15pm to 3pm

Closed for Lunch Time: 12pm to 1pm

Closed on Weekend and Public Holidays

During School Holidays

Students can submit the online fault reporting for PLD. Click here to submit.

An appointment will be arranged with the student for troubleshooting.

Opening Hours (School Holiday)

Monday to Friday: 830am to 3pm

For lost accessories, students can visit the self-help portal below to make the purchase. 

https://www.asiapac.com.sg/pld-lenovo

Parents/Students are required to create an account and key in their receipt number (receipt sent to students' icon email, eg. PDLP-9662-20240000-00999)

Lenovo Authorised Service Centre (For Walk-In)

Location: Servlink Technologies, 2 Kallang Avenue #09-01, CTHub 1 Singapore 339407

Service Centre Number: 6817 1435

Service Centre Email: svcctr@servlink.com.sg

Opening hours: 

Mon – Fri: 9am to 6pm

Sat: 9am - 1pm

Sunday and Public Holidays: Closed

Do I need to book an appointment to visit the new service centre? 

No, there is no need to book an appointment. The new service centre operates on a self-service concept, designed to minimise waiting time for customers. Simply walk in during operating hours to receive assistance. 

How do I get to the service centre? 

• By MRT: The nearest MRT station is Bendemeer Station (Downtown Line). 

It’s about a 5-minute walk to CTHub from the station. 

• By Bus: Bus services 13, 23, 67, 125, and 133 stop near CTHub 

• By Car: CTHub offers parking facilities. Enter via Kallang Avenue, and parking is available at an hourly rate. 

For purchase of lost accessories, please visit the service centre:

Acer Service Centre

Location: 29 International Business Park Singapore 609923 (1.1km from Jurong East MRT)

Service Centre Number: 6895 6278

Service Centre Email: acercare.sg@acer.com

Opening hours: 

Mon, Tue, Thu, Fri: 8.45am to 5.15pm

Wed: 8.45am to 7.45p

Sat: 9.00am to 12noon

Sunday and Public Holiday: Closed

For any service case, please first write to the email above with:

Subject header: MOE PLD <Student Name> <School> <Serial Number>

Content: School, Device model, Serial number, Brief description of problem, Person to contact and Contact number.

• Students are to inform the school-based service desk whenever there is a replacement or change of device.

• Replacement or change of devices can be under any of the circumstances listed below:

  1. 1. Replacement of device covered under insurance by contractor

     2. Replacement of device by parents for device not covered under insurance or insurance period has ended

     3. Students who are using their own devices which were not procured from PDLP Device Bulk Tender changing to another device.