Embedded Files
2026 Secondary 2 & 3 students - Lenovo Chromebook
2026 Secondary 2 & 3 students - Lenovo Chromebook
Device Model: Lenovo 500e Chromebook 2nd & 4th Generation
Service Provider: Lenovo (AsiaPac)
Please refer to the Student Device Information Kit for more details on:
Device collection centre (for 1-1 exchange within 7 days)
Service centre (for repairs)
Reporting of device issues
Procedure for lost device
Device Information
Device Information
Model: Lenovo 500e 2nd Generation & 4th Generation
Enhanced device bundle with 3 years insurance + 3 years warranty
Allows for 2 repairs and 1 replacement
To purchase device accessories and check warranty status
You will need to "Register as a new user" in order to access the portal.
*Please use your Student ICON email to register
To access the portal, click here
M1 Helpdesk
M1 Helpdesk
To report on loss of device, advice on next steps
Helpdesk number: 800 852 8100
Helpdesk email: aseansg@lenovo.com
Operating Hours: Mon – Fri: 0900 – 1800
Closed on Sun and Public Holidays
Lenovo Service Centre
Lenovo Service Centre
For device issues, repair
Service Centre: Servlink Technologies – Lenovo Authorised Service Centre
Address: 2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
By MRT:
The nearest MRT station is Bendemeer Station (Downtown Line). It’s about a 5-minute walk to CTHub from the station.
By Bus:
Bus services 13, 23, 67, 125, and 133 stop near CTHub
Service Centre Number: 6817 1435
Helpdesk email: Svcctr@servlink.com.sg
Operating Hours:
Mon – Fri: 9.00 AM - 6.00 PM
Sat : 9.00 AM - 1.00 PM
Closed on Sun and Public Holidays
* Please note that students can choose to bring the device to school's ICT Hub for us to assess the issue first.
2026 Secondary 4 & 5 students - Acer Chromebook
2026 Secondary 4 & 5 students - Acer Chromebook
Device Information
Device Information
Model: Acer Chromebook Spin R752TN / R753TN
Enhanced device bundle with 3 years insurance + 3 years warranty
Allows for 2 repairs and 1 replacement
Accessories & Warranty Online Portal (Acer)
Accessories & Warranty Online Portal (Acer)
To purchase device accessories
You will need to "Create your Account" in order to access the portal.
*Please use your Student ICON email to register
To access the portal, click here
Acer Service Centre
Acer Service Centre
For device issues, repair
Service Centre: 29 International Business Park, Singapore 609923 (1.1km from Jurong East MRT)
Service Centre Number: 6895 6278
Helpdesk email: acercare.sg@acer.com
For any service case, please first write to the email above with:
Subject header: MOE PLD <Student Name> <School> <Serial Number>
Content: School, Device model, Serial number, Brief description of problem, Person to contact and Contact number
Operating Hours: Mon, Tue, Thurs, Fri : 0845 - 1715
Wed : 0845 - 1945
Sat : 0900 - 1200
Closed on Sun and Public Holidays
Dear students, if you are in doubt, please head down to the ICT Hub (Level 2) and we will be there to help you. Please remember to be polite and state your questions properly.
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