Embedded Files
Reporting of Chromebook
Device Management Application (DMA)
DMA Option Quick Guide & Information
If your parent intend to change your after-school DMA option, click here
For assistance on DMA matters, please contact the school DMA administrators:
Mr Tee Hong Heng
HOD/ICT
Email: tee_hong_heng@moe.edu.sg
Mr Mohd Hafiz
ICT Manager
Email: mohammad_hafiz_hairuddin@moe.edu.sg
Information on Insurance & Warranty
What's NOT Covered:
Cosmetic damages (scratches, dents, or cracks not affecting product functionality or structural integrity);
Equipment failures due to use outside normal operating conditions;
Data loss or business interruption; intentional damage and misuse;
Removal or alteration of parts / accessories; damage to peripherals or third-party products
Note:
Once insurance is claimed for a replacement Chromebook, the insurance coverage will cease and the replacement Chromebook will not covered by insurance.
The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.
What to do if I lost or misplaced my Chromebook?
Lenovo Service Centre
Service Centre Number
Call: 6871 1435
Location
Servlink Technologies – Lenovo Authorised Service Centre
2 Kallang Avenue #09-01, CTHub 1, Singapore 339407
Opening Hours
Monday to Friday
9.00 am – 6.00 pm
Saturday
9.00 am – 1.00 pm
Closed on Sundays and Public Holidays
Frequently Asked Questions
Does the insurance cover the accessories too (e.g. styluses, keyboard cases)?
Insurance coverage is for the main device only and does not cover accessories.
How do I replace a missing accessory?
Parents can buy replacement accessories from the Contractor’s Portal (https://www.asiapac.com.sg/pld-lenovo)
Can students still send their devices to their contractor’s service centres for repairs after the end of the warranty period and how will the charges be imposed?
After the expiry of the device warranty period, students can still send their device to the contractor’s service centre for repair. The charges quotation will be provided by the contractor’s service centre and students/parents will have to assess the reasonableness of the charges and decide whether to take up the repair. Alternatively, students can consider going to other shops to perform the repairs after the warranty is over.
How long do I need to keep the device original packaging box before discarding it?
Please keep the device original packaging box for at least 7 days in case of any 1-to-1 exchange.
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