Embedded Files
🔍 SYMPTOMS
💻 I can’t find my Chromebook (PLD) anywhere — not in class, school, or at home
❓ I don’t remember where I last left my Chromebook (PLD)
🗨️ What should I do if I lost or misplaced my Chromebook (PLD)?
🚶Step 1: Check with teachers at General Office & IT Office
I’ll check with the General Office or the IT Office (Level 2, outside Staff Room 1 near MeExpression) to see if anyone found or handed in my missing Chromebook (PLD).
If my Chromebook is still missing, I will proceed to Step 2.
🧾 Step 2: Request Proof of Purchase from IT Teacher at IT Office
I need to find the IT teacher to get my proof of purchase, so I can show that I bought my Chromebook through the school.
📝 Step 3: Make a Police Report
I need to make a police report for my missing Chromebook (PLD). I should include when and where I last saw it.
📨 Step 4: Email Lenovo Helpdesk with Police Report and Proof of Purchase
I will follow the email template below before emailing to pdlplenovo@asiapac.com.sg and aseansg@lenovo.com for the replacement Chromebook.
Subject header: MOE PLD
Content
- School Name
- Device Model
- Serial Number
- Brief description of problem
- Person to contact
- Contact number
⚠️ Don't forget to attach the Police Report and your Proof of Purchase before clicking Send.
Example email through Gmail
🖐️Step 5: Report to IT Office
I should go to the IT teacher with a hardcopy or softcopy of my police report, or show the email I sent in Step 4, so I can borrow a temporary Chromebook while waiting for my replacement.
📞 Issue still not resolved?
Find IT teachers at IT Office (Level 2, Outside Staff Room 1 near MeExpression) for assistance.
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