Embedded Files
How to login to Chromebook?
Sign in using your Student iCON email address (full_name@students.edu.sg) and use the same password as the one used for Student iCON / Windows password / MIMS password /school Wi-Fi password.
Example:
Username: abc_cde_fgh@students.edu.sg
Password: Uraiss123456
To learn more about Student iCON, click here!
*If you have forgotten your Student iCON email address or/and your Student iCON password, inform your Form Teacher.
Which internet Wi-Fi to connect to your Chromebook?
Click on the 'Wi-Fi Icon’ at the bottom right hand corner.
Connect to ‘pdlp@SSOE2024’ network.
How to set Student iCON/MIMS password reset service?
What is my MIMS (PLD / Student iCON / Windows) password policy?
Password must be 8-24 characters long.
Password must contain at least 1 lowercase letter(s).
Password must contain at least 1 numeric character(s).
Password must contain at least 1 uppercase letter(s).
Password must contain at least 2 alphabetic character(s).
Password must not be one of 3 previous passwords.
Password must not match or contain first name.
Password must not match or contain last name.
Password must not match or contain user ID.
Password expires every 90 days. Users will be alerted via email 7 days before the expiry date.
Maximum of 5 login attempts are allowed.
The password has to be changed after subsequent password resets.
How to restart my Chromebook?
Click the bottom right taskbar
Click 'Shut down'
Power on your Chromebook again.
Perform this once a week to avoid any software issue(s)
How to find & use camera function?
Touch the bar at the bottom of the screen and Swipe Up.
Type ‘Camera’ into the search bar that appears and select it.
How to add & switch keyboard language?
Wonder how to add or switch keyboard language such as Hanyu Pinyin or Tamil font for your Chromebook?
Watch the step by step guide video to add your preferred languages onto your Chromebook!
How to Caps Lock?
How to increase Microphone volume?
Unable to hear your voice after recording on your Chromebook?
Here's a quick guide video on how to resolve it!
How to access your local files?
How to take a screenshot or screen-recording?
How to find, install, uninstall & updates apps?
Missing APPs?
Unable to launch APPs?
Here's a quick guide video on how to resolve it!
What is the Chromebook shortcuts?
How to connect to Bluetooth?
How to update Chrome OS?
The most probable reason for the camera not functioning or/and Google Classroom & Zoom not working is that your Chrome OS is not updated.
How to setup Chromebook offline?
Where to seek PLD support in school?
Located at IT Office (Level 2, Outside Staff Room 1 near MeExpression) is the first point of contact for support of the PLDs.
Services provided by the ICT Office include :
Trouble-shooting of Chromebook issues
Resolve connectivity issues
Installation of DMA
How to resolve 'This site has been blocked' error?
Encounter 'This site is blocked' when accessing SLS, Google Classroom or education websites?
Follow this fast method to solve the issue!
How to report PLD or accessories damages?
No internet access? Unable to visit any websites?
Click on the 'Wi-Fi Icon’ at the bottom right hand corner.
Connect to ‘pdlp@SSOE2023’ network.
How to contact and find information of Chromebook's Lenovo vendor?
How do I report of lost Chromebook or items?
Parents to make a police report for the lost Chromebook. The police report shall includes description and date/time of incident (if lost or theft), photos of the incident, machine serial no, and student/guardian information (name, contact number, address and school name.
If the lost Chromebook is covered under the circumstances listed in the device’s insurance coverage, parents should contact and inform the device contractor via their helpdesk or service centre. They will need to furnish the contractor with the police report for insurance claim. (Applicable only if the device is still under insurance coverage period).
The contractor’s helpdesk/service centre will advise parents on the insurance claim procedure.
Parents should also inform school of the lost device. School’s DMA Administrator will remotely lock the device.
School will then loan a temporary Chromebook from the common pool to students. (Subject to availability of spare Chromebook as there are limited quantity)
Contractor will send a replacement Chromebook to school and school will it pass to student if device is covered under insurance.
Parents can opt for doorstep delivery but with delivery charges.If the Chromebook is without insurance coverage or the loss is due to clause(s) not covered under insurance, parents can seek school’s assistance to procure a replacement device.
Insurance and Warranty
Coverage Plan:
3-year insurance + 3-year warranty
Allows for 2 repairs or 1 replacement
The Chromebook device insurance coverage includes:
Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:
Fire
Lightning
Power Surges
Accidental e.g. water spillage, drop etc
Theft due to forcible entry
Robbery
What's NOT Covered:
Cosmetic damages (scratches, dents, or cracks not affecting product functionality or structural integrity);
Equipment failures due to use outside normal operating conditions;
Data loss or business interruption; intentional damage and misuse;
Removal or alteration of parts / accessories; damage to peripherals or third-party products
Note:
Once insurance is claimed for a replacement Chromebook, the insurance coverage will cease and the replacement Chromebook will not covered by insurance.
The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.
What is SLS and how to reset SLS password?
How to login to SLS?
What is my username?
How to request password reset for SLS?
What is Student iCON and how to login?
How to login to Student iCON?
Access via this link - https://workspace.google.com/dashboard
Student iCON uses the IAMS (PLD / Student iCON / Windows) password.
* This password is the same as the computer login password in school and SWN@SSOE password
What is my Student iCON email address?
The student’s email address will be based on <Full Name>@students.edu.sg
*If you not sure about your student icon email address, please inform your Form Teachers.
How to relog in to my PLD?
How to sign in and use Zoom?
How to sign in to Zoom through Zoom App?
How to sign in to Zoom through Chrome browser?
Encounter Zoom login issues?
How to login to Office 365?
How to login to Google Classroom and use Google Apps?
How to login to Google Classroom?
How to join a class in Google Classroom?
How to login to Gmail?
How to use Microsoft Word, Excel or PowerPoint?
Student PLD Handbook
Student Kit on CyberWellness & Learning with your PLD
Workflow for Daily Troubleshooting
Classroom Routines & Making Good Use of Your Device
How to Report Chromebook Device Software or Hardware Issues/Lost
Reporting of Device Issues (Software issues or Unsure)
If students encounter issues with their devices in school, they may approach their School-based IT support staff for assistance. They will perform basic troubleshooting and advice accordingly.
Alternatively, parents/students can directly contact Contractor’s helpdesk (See picture below)
Reporting of Lost Devices / Items & Insurance claim
Insurance and Warranty
What's NOT Covered:
Cosmetic damages (scratches, dents, or cracks not affecting product functionality or structural integrity);
Equipment failures due to use outside normal operating conditions;
Data loss or business interruption; intentional damage and misuse;
Removal or alteration of parts / accessories; damage to peripherals or third-party products
Note:
Once insurance is claimed for a replacement Chromebook, the insurance coverage will cease and the replacement Chromebook will not covered by insurance.
The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.
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