In this lesson, you will discuss the concept that how you say what you say, or the sound of your words, is equally, if not more important, than the words you use. 

Watch the video below to get started.  As you watch, please complete these guided notes.

Once you've watched the video, complete this activity.

To prove your mastery, click here. 

Once you submit your mastery check a CPI instructor will review it for approval. They will let you know within 24 hours via email if you demonstrated mastery or need to meet with them to review it. 

This is the end of the course preview.  To learn more about NVCI visit: crisisprevention.com.