Suggest a Vendor Survey 25-26 

How to report unreceived items in the HomeSchool Hub

How to Report Unreceived Items in Homeschool Hub

for Parents or Guardians

After your student’s Enrichment orders have been processed through Homeschool Hub and requested materials are purchased, you, as a parent or guardian, will receive emails asking you to report any items that have not been received. These emails will be sent several weeks after items are purchased, which will allow time for vendors to receive, fulfill, and ship orders during busy seasons of the year.

Once you receive those emails, if there are items that appear as Processed in your student’s Homeschool Hub account, but which you haven’t received, would you please take the necessary steps below to report these items to the school?

From within each email you receive, please click on the order link to access the order and report missing items.

The link will take you to Homeschool Hub (https://www.mvahomeschoolhub.com). Please log in to your Hub account, and pull up the order with the missing item.

Review each item within the order, and click the checkbox next to each missing item.

On the right side of the screen, at the top of the Order Items section, click the Item/s Not Received button.

Items will not appear differently in the Hub after indicating that they have not been received. However, once missing items have been reported, an email will be sent by the system to the school’s Student Accounts team. The Student Accounts team will reach out to the vendor to investigate the matter and follow up with you, as soon as possible.

Thank you very much for taking the time to report any missing items!

Technology is always changing and so with it are the latest changes to the Technical Support here at MVA for the 24-25 School Year! Please read and reach out with any questions you may have.

25/26 SY Zoom Procedures through Azure

(Ignite Class & Choiceplus Academy)

We are very excited about the start of the 2025/26 school year. We value your family’s safety when using Zoom. Our MVA Tech Team has set up a form of authentication to access certain MVA Zoom meetings to keep our students safe and secure for our students. 

The Azure authentication will only be used for classes that require attendance records for synchronous instruction. This includes: 

• All Ignite Learning classes

• All classes in ChoicePlus Academy with Highly Qualified teachers (HQTs)

• All classes with Mission to Learn teachers

• All classes with Intervention teachers

• All classes with EL teachers

*ChoicePlus Academy students begin classes on Monday, 8/19, and will need this authentication to access their classes in Zoom.

RIGHT NOW:

• Read this INFORMATIONAL LETTER with steps to help you log in through the authentication (Azure). 

• Do you know your Windows login? (This is the login info you use to access your school-issued Windows-based computer) You’re good to go! You will use the same login information to sign in to the Zoom rooms listed above during the school year.

• I don’t have a school-issued Windows-based computer; what do I do?

  • You need to reset your password. 

    • Follow the instructions in this VIDEO to reset your password (newly enrolled students need to use the new email address format DID@missionvistaacademy.org).

    • Reset your password HERE.

    • If you have trouble resetting your password, please submit a Tech ticket HERE.

• Once successfully signed in to Azure, you will have access to the secure Zoom rooms up to 90 days before you have to log in again.

Click HERE to see what it will look like when signing in to the Zoom rooms listed above. To view a video of what the student Zoom/Azure login process looks like for a student - Click HERE for a video walkthrough. 

MVA Student Emails and Passwords - 25/26 SY

STUDENT EMAILS  

Please note the following formats for continuing and newly enrolled students:

Continuing Students - Email format: [first name initial][last name initial][District ID]@[school].org

• Example - js12345@missionvistaacademy.org

New Students - Email format: [District ID]@school.org

• Example - 54321@missionvistaacademy.org

DID (District ID) can be found in your Homeschool Hub (blue number to the left of your student's name)

NEW STUDENTS - PASSWORDS  

Do you have a new student who is enrolled for the first time this year and needs to log in to their school email and/or Microsoft/Entra (Azure)? Please use the following standard password format to login to their school email account for the first time:

Password format: [First initial of First Name - upper case][Last Name - title case]-[DOB as MMYY][Grade, TK/KN/1/2/3/4/5/6/7/8/9/10/11/12]

Examples: 

• Name: Student Tester | DOB: Jan 2017 | Grade: TK ⇨ Password: STester-0117TK

• Name: Casper Ghost | DOB: Feb 2016 | Grade: K ⇨ Password: CGhost-0216KN

• Name: Joe Smith | DOB: Oct 2015 | Grade: 3 ⇨ Password: JSmith-10153

• Name: John Doe | DOB: Feb 2013 | Grade: 5 ⇨ Password: JDoe-02135

• Name: Super Mario | DOB: Apr 2008 | Grade: 10 ⇨ Password: SMario-040810

• Name: Princess Peach | DOB: Nov 2010 | Grade: 8 ⇨ Password: PPeach-11108

Students will be required to change their password upon first login.

CONTINUING STUDENTS - PASSWORD RESET

Do you have any continuing students who can’t remember their Google and/or Microsoft/Entra (Azure) passwords? The primary parent’s email has been set up as the recovery email for student accounts. 

How to Reset Your Google Password - Click here for link to instructions 

How to Reset Your Azure Password - Click here for link to instructions

Google Passwordis used for: 

• School Email

• Chromebook login

• MacBook laptop login

• OSP subscriptions

Microsoft/Entra (Azure) Password is used for: 

• Office 365

• Windows laptop login

• Zoom authentication (some classes)

• Minecraft for Education

**Resetting your Google or Azure password does not reset the other. If you want your Google and Azure passwords to be the same, you will need to reset both to the same password.

TECH HELP - TICKETS

If you have tried the instructions above and are still not able to log in to your school email or devices, feel free to review the information below in order to create a Tech ticket. You can also review our FAQ guides for families. 

FAQs Guides
Parent/Student Tech FAQs

Create a Ticket - Families

MVA IncidentIQ - http://techhelp.missionvistaacademy.org 

Technology is always changing and so with it are the latest changes to the Technical Support here at MVA for the 23-24 School Year! Please read and reach out with any questions you may have.

STUDENT EMAILS

Continuing Students - Email format: [first name initial][last name initial][District ID]@[school].org

• Example - CPA: js12345@cabrillopointacademy.org

New Students - Email format: [District ID]@school.org

• Example - MVA: 54321@missionvistaacademy.org

PASSWORDS

**Students will be required to change their password upon first login. WRITE THE NEW PASSWORD DOWN :)

CONTINUING STUDENTS - PASSWORD RESET

Continuing students who can’t remember their Google and/or Microsoft/Azure password? The primary parent’s email address that is on file with enrollment has been set up as the recovery email for student accounts. 

How to Reset Your Google Password - Click here for link to instructions 

How to Reset Your Azure Password - Click here for link to instructions

Google Password is used for: 

• School email

• Chromebook login

• MacBook laptop login

• OSP subscriptions

Microsoft/Azure Password is used for: 

• Office 365

• Windows laptop login

• Zoom authentication (some classes)

• Minecraft for Education

TECH HELP - TICKETS

If you have tried these instructions above and are still not able to login to your school email or devices, please create a Tech ticket.  The Tech Ticket and follow-up are the responsibility of the parent/ learning coach. Mrs. Ballinger is not able to troubleshoot or diagnose. All school email accounts are needed for processed subscription orders and some enrichment orders (TICKETS & PASSES go directly to your child(ren)'s school email accounts.

Create a Ticket - Families

MVA IncidentIQ - http://techhelp.missionvistaacademy.org

Call Tech - Urgent Issues

MVA - (951) 393-1352 - Option 5

Enrichment Ordering System is separate from TECH support however if you need assistance with the ordering system here is support email link for your convenience. 

Homeschool Hub Support - help.homeschoolhub@[school].org

**Homeschool Hub is not a tech department system, but student Google and parent contact emails can be used to reset a family’s Homeschool Hub password.   

Always Your Happy Teacher,

Mrs. B.

Please visit the ​Homeschool Hub for all technology purchases. 

MVA Tech Information

*Please be aware that all non-consumable items are the property of Mission Vista Academy. If you decide to withdraw from Mission Vista Academy for any reason, items are due upon the commencement of the checkout process.*

Please visit our lending library & returns page for location, hours and contact information.  See below for directions on returning items.