Resources for Providers

An LEP person is someone who does not speak English as their primary language and has a limited ability to read, speak, write, or understand English well enough to interact effectively with healthcare providers.

Translation is converting written text in different format from one language to another. At SHC that typically include contents such as:

• Patient education materials

• Consent forms

• Discharge instructions

• Medical brochures and seminar slides

Interpretation is conveying spoken or signed communication between languages in real time.  We provide interpretation at settings such as:

• Medical appointments

• Emergency care

• Inpatient rounds

• Surgical procedures

• Discharge planning meetings

Consecutive Interpretation happens in one-on-one or small group settings like appointments and patient intake, where the speakers pause to let the interpreter translate.

Simultaneous Interpretation is used in large meetings or conferences, where the interpreter translates in real time without pauses.

Per SHC policy, family members and untrained, untested bilingual staff are not acceptable for providing language access. 

If you consider yourself bilingual, you might be eligible for the Qualified Bilingual Staff program. Learn more at Qualified Bilingual Staff Page