Quality Assurance
Access style guides, terminology databases, and reference tools
5/6: updated termbase from April is available. - Rachel
Access style guides, terminology databases, and reference tools
Basic Rules
Types of Content
Plain (Clear) Language
Style Norms
Publication Titles
Uppercase and Lowercase
Accents
Punctuation
Numbers and Symbols
Abbreviations
Acronyms
Italics
Termbase
Monthly Updated Termbase [as Excel or a .TBX]
Online Medical Dictionaries
Spanish Dictionaries [link]
Chinese Dictionaries [link]
[link to Spanish style guide]
[link to Chinese-simplified style guide]
[link to Chinese-traditional style guide]
[link to Vietnamese style guide]
[content for best practices]
[content for performance metrics]
[content for giving and receiving feedback]
1. Use Plain Language
Avoid medical jargon when possible. Use simple, patient-friendly language unless a specific term is medically necessary.
Example: Use “high blood pressure” instead of “hypertension” unless directed otherwise.
2. Preserve Source Tone and Register
Match the formality or informality of the source. Do not soften or intensify the message.
Example: If a provider uses direct instructions (“Take this pill every morning”), do not alter the tone to be more polite or vague.
3. Consistent Terminology
Use approved terms from the official terminology database or glossary.
Example: Always translate “primary care provider” consistently as approved in your language’s termbase.