Code of Conduct for Education Services

Code of Conduct for Education Services

Last Updated: 15 January 2025

At ME Times, we are committed to providing education consulting services with professionalism, integrity, and compliance with the QEAC Code of Conduct. Our adherence to these standards ensures that students and their families receive accurate, transparent, and ethical guidance throughout their educational journey.

1. Professional and Ethical Standards

• We will act honestly, fairly, and in the best interests of our clients.

• We will provide impartial advice tailored to each client’s educational and career goals.

• We will not engage in any misleading, deceptive, or unethical conduct.

2. Client Communication

• Clients will receive clear, timely, and accurate information regarding educational pathways and visa requirements.

• We will ensure clients understand the benefits, risks, and costs associated with their chosen courses and education providers.

• Regular updates will be provided to clients throughout the consultation and application process.

3. Compliance with Regulatory Standards

• We will comply with all QEAC Code of Conduct requirements and relevant legislation.

• Our education services will align with the Education Services for Overseas Students (ESOS) Act and the National Code in Australia, as well as relevant education laws in New Zealand.

• We will only represent education providers that are registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) or approved providers in New Zealand.

4. Transparency and Information Accuracy

• We will provide accurate and up-to-date information about course offerings, costs, and visa eligibility.

• We will disclose any affiliations or commissions received from education providers to ensure transparency.

• We will not make any false claims or guarantees regarding course acceptance, visas, or employment outcomes.

5. Fees and Agreements

• Clients will receive a written agreement outlining services, fees, and refund policies before any services commence.

• All fees charged will be fair, reasonable, and clearly explained to the client.

• Refund policies will comply with applicable regulations and be transparently outlined in the agreement.

6. Student Welfare and Support

• We will prioritise the welfare of students by providing guidance on health cover, accommodation, and settlement support where applicable.

• Clients will receive assistance in understanding their rights and responsibilities as international students.

• We will inform students of grievance mechanisms and how to seek help if issues arise.

7. Confidentiality and Privacy

• We will handle all client information with strict confidentiality and comply with relevant privacy laws.

• Personal information will only be shared with authorised parties, such as education providers or immigration authorities, with the client’s consent.

8. Handling Complaints

• Clients have the right to lodge complaints about our education services.

• Complaints will be addressed promptly, fairly, and transparently in line with the QEAC Code of Conduct.

• If unresolved, clients can escalate complaints to the QEAC governing body (PIER) or relevant regulatory authority.

9. Continuous Professional Development

• Our QEAC-certified professionals will maintain up-to-date knowledge of international education regulations and best practices.

• We will undertake continuous professional development to ensure compliance with the QEAC Code of Conduct.

10. Reporting Non-Compliance

If you believe that ME Times has failed to comply with the QEAC Code of Conduct, you may report the issue to the governing body:

• PIER (Professional International Education Resources): Visit www.pieronline.org.

Contact Us

If you have any questions about our Code of Conduct or education services, please contact us:

Australia Office:

• Address: 805/220 Collins St, Melbourne VIC 3000

• Phone: +61 434 657 026

• Email: info@metimes.com.au

New Zealand Office:

• Address: Sylvia Park: Level 5, 3 Te Kehu Way, Mount Wellington, Auckland 1060

• Commercial Bay: Auckland CBD

• Phone: +64 21 027 20686

• Email: info@metimes.co.nz

For more details, visit our websites:

• Australia: www.metimes.com.au

• New Zealand: www.metimes.co.nz