Chromebooks

Logging in

• Logging in - Opening the Chromebook will power it on and automatically connect it to the wifi.

• The first time you log in at home, you will have to select your home wifi name and enter your home wifi password.

• Students will then use their MPS Google account to log on.

Troubleshooting Microphone and Speaker Issues

If you are experiencing issues with either your microphone or speakers, try using this online tool:

• https://www.htsdl.com/micCheck/

Troubleshooting other Chromebook Issues

To learn more about your Chromebook, try the step-by-step interactive tutorials in the Chromebook Simulator sites, Just select a topic and follow the steps.

• Chromebook Simulator

Connecting to Wifi at Home

• Connect Chromebooks to WiFi at Home (doc)

• Comcast Information For Families with no WiFi

Issues Connecting to a Hotspot at Home

Chromebooks aren't as high powered as a PC laptop and hotspots are only as good as the cellular signal that they receive.

(The best connection is hardwired - then down to wifi, then hotspot).

We recommend:

• 1. Having the hotspot in an area that is getting best cell reception (no basement)

  2. Sitting next to the hotspot.

  3. Keeping both the chromebook and hotspot plugged in (fully charged)

  4. Before each use, make sure that the chromebook is connected to the hotspot.

Lost or Stolen Chromebooks

If a Chromebook gets lost or stolen, please report it to the Tech Team as quickly as possible so the device can be tracked! Email us at: MPSTechHelp@methuen.k12.ma.us

Chromebook Expectations and Agreement

• MPS Chromebook Expectations Slideshow for Students (slideshow)

• Loaner Chromebook Agreement (English) (Spanish) (doc)

Check for Chrome Updates

Sometimes updating Chrome can solve many issues including lagging Meets, being unable to share your screen, present or open files. Here is a how-to that might help solve some of the problems.

1. Go to the 3 dots in the top right corner of your web browser

2. Click Help

3. Scroll down to Help

4. Click About Google Chrome

5. Click “Chrome OS Settings” where it says “To see if your device is up to date, go to Chrome OS Settings”

6. If there are updates they will begin to install

7. When updates finish installing you should restart the Chromebook or Computer

Chromebook Tutorial Docs

• Chromebook Tricks (doc)

• Taking Screenshots on Chromebooks

• Making a Video with the Chromebook Camera

• Chromebook Keyboard Shortcuts and Touchpad

Cleaning Your Chromebook

• Please clean the Chromebook screen with a damp microfiber cloth or any cleaning cloths that are linen free.

• Use bleach-free disinfectant wipes for the keyboard or a solution of 70 percent rubbing alcohol and 30 percent distilled water.

• Using full-strength rubbing alcohol can damage the oil-repellent coating that helps to keep smudges off the screen.