Supplier Onboarding

To be a Meesho Supplier below documents are Mandate: 

1.   GST Identification Number

2.   PAN Card

3.   Bank Account

Supplier has to click on Become a Meesho Supplier Option and post that fill the contact details, Phone Number, GSTIN etc

 Link: https://supplier.meesho.com/

Link For Selve Serf Registration: https://docs.google.com/document/d/1WtT4L6lG2W_0WsCItreIRcIeIIVaZm9tHf7rTz-pCCI/edit?usp=sharing

Macro Name: SX Onboarding Welcome

Disposition: SS_Want to Become Supplier

• Listing Products on Meesho: 

Our team helps supplier to list the products on Meesho. We give them priority space for maximum visibility as they become popular

• Start Receiving Orders:

            As the products go Live on the app and our Resellers share them with their WhatsApp, Facebook and   Instagram contacts, they will start receiving orders immediately

• Delivery handled by Meesho:

            We offer quick and convenient pick-up and delivery across India through our logistics partners! All supplier need to do is pack the product and we do the rest

• Start earning: 

Payments are directly deposited to the registered bank account within a few days of shipping the orders

If the supplier asks that they have not received the first 30return shipping charges then the agent can resolve the ticket.there are 2 scenarios.

1ST STEP

Please be informed regarding incentives of the return shipping charges waiver on uploading catalogs within 15 days if any supplier reaches out to us for the return shipping charges applied inform the supplier post applied only we can waive it off.

And also find the tracker till date for how many orders we have waived and this sheet will be getting updated every week.

Tracker 1st - https://docs.google.com/spreadsheets/d/1l7VxJ_FxQXld7mayjWdMnqXSSd44isGLLbv75XAhvPo/edit?usp=sharing

2ND STEP

After checking the "Tracker 1st" if order id is not reflecting the agent have to resolve the ticket by filling the below form

Form link- https://forms.gle/nFvfecWeeynmBFfc8

MACRO

We would like to inform you that we are validating the issue from our end and if you will be eligible for Incentive for first 30 return shipping charges,so it will be waived off within 7 working days.

Status- Resolved

Dispo- SS_General Issue

SS_Supplier Incentive Query

FOR SUPERVISOR USE ONLY

https://docs.google.com/spreadsheets/d/1SGnxH1t_J3cf2nnR-xcD6V6OO8vgpk47ywG4TBkBP58/edit?resourcekey#gid=1524428351

SUPPLIER ONBOARDING SOP

Objective:

The objective of this document is to understand the end to end supplier onboarding process from sign up to the first payment process.

SOP : https://docs.google.com/document/d/1sCStV-NCTjGJW1Gi3jdvGhw89rOZ3ufeN737S-U9m14/edit

The Business Development Team should complete his/her profile by filling in all the details to start selling on Meesho.

• Business Details 

• Bank Details

• Store Details

• GST Details

• Pickup Address

Supplier on-boarding Process steps:

• Core Supplier Information: Consultant validates supplier documents or data required for doing business with Meesho 

• Listing Creation support: Train the supplier on listing management and assist in listing the products initially.

• Stock update support: Help the supplier to update stock.

• Order management system support: Educate the supplier on end to end order processing and help process the order

• Packaging Guidelines support: Educate the supplier on packaging guidelines

• Logistic Support: Educate the supplier about logistic settings and invoice guidelines

• Returns Management support: Educate supplier on Returns management

• supplier Protection Fund: Educate the supplier on SPF

• Payment: Educate supplier on meesho payment modes, payment cycle/structure and policy

Stages of Onboarding:

1. 1. KYC and Listing

2. 2.First Order Management

3. 3.Payments

TRAINING STEPS:

1. KYC AND LISTING:

(i) Introduction of Agent and Company

(ii) Explain the reason for the call

(iii) Request him to Login. This can be divided into 2 cases:

     (a) The supplier already knows how to login on the panel (Move to step (iv))

     (b) Guide him to Login using the following steps:

         - Request him to go to his e-mail ID

         - Open the link that has been shared with him

         - Enter the registered e-mail ID under the 'Username' section and Click on 'Forgot password' under the 'Password' section to reset his password.

(iv) Tell the supplier that he can view his panel now

(v) Give him an overview of the panel which includes the following:

  (a) Catalog Upload

  1. Through Excel :

1. Catalog Upload->Add new Catalog

2. Download template->Others->Download

-Open the excel file and  fill the following details in the 'Products tab':

(a) Product Category

(b)SKU ID(Supplier can mention any unique ID) which is mandatory.

(c) Product ID(Supplier can leave it blank if he does not know) which is not mandatory

(d) Product name

(e) Fabric

(f) Size chart(mention by providing commas)

(g) Final Selling price on Meesho (including GST and Meesho Commission)

(h)HSN Code (mandatory)

(i) Stock count (if not updated then system by default takes 20)

(j) Image (link can be uploaded from dropbox or google drive).He can upload 2-5 images for each product

3.Then save the excel file.

Minimum SKUs to be uploaded is 4 and maximum is 18

4.Then coming back to the Catalog Upload tab he has to fill the following details:

(a) Catalog/Product Description

(b) Category

(c) Catalog Starting Price ( the lowest price of the product)

(d) Upload the excel file under the 'Add Files' tab

(e) Submit Catalog

2. Manually :

1. Catalog Upload

2. Catalog/Product Description 

3. Category  

4. Catalog Starting Price ( the lowest price of the product)

5. Add Images 

6. Submit Catalog

NOTE : How to upload new catalogs on supplier panel- https://youtu.be/VOuUkX-S28c

 If the supplier has catalog bulk upload feature enabled then explain the steps as per the PDF attached below:

Link :   https://tinyurl.com/yd5rnxfd

 NOTE : 

1. How to Upload catalog- https://youtu.be/HihWH5UChIU

2. How to create image link- https://youtu.be/azxM6lbOR3g

(b) Orders and how to maintain inventory. Also, let him know of the 'Out of Stock' option.

 (c) Payments and penalties

      -Payment credit cycle is - D+7

      -Educate him on the 6 tabs of Payments

Notes:-

1. For delivered order IDs the payment will be credited -Delivery + 7

2. For cancelled & return order ids there will be no settlement.

3. For exchange order Ids once the product is delivered to the customer successfully then the payment will be settled.

-Overview of the Product Price calculator on Meesho

 -Educate the supplier on the penalties/Return Shipping fees as mentioned below:

Meesho Charges Policy - 

 No Penalty is charged on Order cancellations for the orders which are placed 4th March 2022 onwards.

• Important points to remember:

• Suppliers who have their Return window open even after 7 days will not be a part of the Payout change. They will continue to have their Payout processed after 15 days from the date of delivery.

• As these were the only 2 penalties which we used to charge on the supplier account, We will now not have any penalty components.

• Rest all charges are to be addressed as Deductions or Recovery. (Do not use Penalty word)

• This is effective 4th of March ( Payouts for order placed from 4th of March will be covered under the change) 

• Rest all Deductions and Recoveries will continue to be the same.

• This process of no penalty and D+8 days payout will be live from 4th March and for the orders placed from 4th March.

For the Home & Kitchen category, the shipping charges will be imposed based on the details of the package weight updated by the supplier.

  (d) Notices: Let him know the updates that he can view on the notice board 

Please ask Supplier to follow the below points while processing the order:

1. Inward: 

   1. SkuXsize (stickering) to be pasted on the item packet while inventory is put away.

2. Inventory management

   1. Single SKU stored in each bin

   2. Sizes should be separated by a divider (cardboard)

   3. Separate/proper marking of packing area and inventory.

3. Picking 

   1. SKU/Ageing wise picking by the same packer.

   2. SKU to be matched with label while picking shipments

4. Packing

   1. SKUxSize pasted on items to be matched with labels while packing shipments.

   2. Platform level packing should happen with separation to reduce mixing shipments 

   3. Same SKU to be packed by single/dedicated packer to ensure no wrong picking

   4. Always fresh/non-tempered packets to be used for packing.

5. Handover

   1. Courrier wise separation should happen to avoid wrong shipment handover

   2. Proper manifestation should happen while handover and acknowledgment from 3PL

Return Related SOP

1. Incase of any wrong return related claim should be raised the ticket through support section of supplier panel within the 7 days of return received date.

2. If a 7 days claim is requested then the request will be invalid.

Policies

We have introduced a policy around high wrong fulfilment returns (WFR) and your low rated catalogues by resellers.As per the policy your account will get deactivated from the platform if more than 60% of your overall catalogues get deactivated due to high WFR and low reseller ratings of 3.5. 

WFR reasons: 

design_is_not_the_same_as_shown

colour_not_same

wrong product received 

wrong_size_del

product is defective

missing products

dirty

same design but different color

completely different design from shown

only_packagingisbroken

onlyitemistorn

bothpackaginganditemisbroken

item was dead on arrival

part of the item missing

less quantity

delivery was late

If the Supplier has Price Recommendation feature activated in the panel as per Sheet Link then please guide him/her as per the below mentioned overview :

Overview: : Using this tool suppliers can increase their sales by setting competitive prices.It enables the supplier to stay competitive in the market.

Upon clicking on the tab, suppliers can view the catalogs and products related price recommendation.These recommendations are generated by analysing data to make suppliers successful on Meesho. 

If the supplier wants to know more about the product/catalog he can click on the catalog name to view the same.Next to that he can check the Current Price and its bank settlement value and immediately next to it supplier can check the Meesho recommended price and its blank settlement value.The insight tab provides information as to why Meesho is recommending to reduce the price. If the supplier wishes to reduce the price as per the market and increase the sales he can click on the green update catalog price tab and update the price.If supplier wishes to reduce price further from the recommended price and keep himself more competitive he can click on the edit option and choose the price he wants to set.After setting the price, supplier can check the bank settlement value which will appear below it.At any time, if supplier does to wish to reduce the price as per the market and increase the sales he can click on the cross and reject the recommendation.After rejecting, a dropdown will appear asking for the reason.Supplier can select the desired option and click on OK.

NOTE : Walkthrough Video :  https://www.youtube.com/watch?v=7Rd8TNhXw6c

 Price Recommendation FAQ doc :  https://tinyurl.com/y36qkf9y 

   Query of Price Recommendation      

(vi) Confirm the supplier details on clicking 'View' in Supply panel

     - GST No.

     - Alternate No.

     - Address of Supplier

     - Bank account details

 Regarding the e-mail to be sent after the Onboarding training please follow the below macro according to the panel check:

1. Onboarded Suppliers

2. Onboarded Suppliers ( with bulk upload feature enabled )

3. Onboarded Suppliers ( with price recommendation feature enabled )

4. Onboarded Suppliers ( with bulk upload feature and price recommendation feature enabled )

2. FIRST ORDER MANAGEMENT:

After calling the supplier 2 times if the supplier does not respond please follow the steps given below:

1. 1. Send email to BD

   2. If BD responds, then ask the supplier to process the order as per below-mentioned steps

   3. If BD does not respond, then send  email to Riya for deactivation

(i) Request the Supplier to Login

(ii) Request him to check the Orders in the Pending tab and Click on Accept

(iii) Under 'To be Dispatched' check the ‘Ready to Ship’ box and mark the same

(iv) When it is in the ‘Ready to Ship’ tab request him to check the Select Orders box. This includes 2 steps:

     (a) Download Label -This has 1 page. Both the address and the invoice are in the same page.Supplier will fold the page with the address part facing upwards.

     (b) Download Manifest- He must print 2 copies. One he should keep with him and one to give to the Logistic partner after obtaining the date and signature in both copies.

(vi)Brief the supplier if he gets a wrong product in return and the steps he should follow:

    (a) Come back within 7 days of return

    (b) Provide video, Images

    (c) Order ID

    (d) Forward AWB (not mandatory ) and Reverse AWB

(vii) Regarding Pickup let him know that if Label is downloaded before 11:00 AM pickup will be done on the same day and post 11:00 AM pickup will be done the next day. Please mention the OTP facility for Delhivery Courier partner.

(viii) Regarding Packing it should be plain, no brand name (like Meesho), no logo and no MRP should be mentioned.

Please ask Supplier to follow the below points while processing the order:

1. Inward:

   1. SkuXsize (stickering) to be pasted on the item packet while inventory is put away.

2. Inventory management:

   1. Single SKU stored in each bin

   2. Sizes should be separated by a divider (cardboard)

   3. Separate/proper marking of packing area and inventory.

3. Picking:

   1. SKU/Ageing wise picking by the same packer.

   2. SKU to be matched with label while picking shipments

4. Packing:

   1. SKUxSize pasted on items to be matched with labels while packing shipments.

   2. Platform level packing should happen with separation to reduce mixing shipments 

   3. Same SKU to be packed by single/dedicated packer to ensure no wrong picking

   4. Always fresh/non-tempered packets to be used for packing.

5. Handover:

   1. Courrier wise separation should happen to avoid wrong shipment handover

   2. Proper manifestation should happen while handover and acknowledgment from 3PL 

Policies

We have introduced a policy around high wrong fulfilment returns (WFR) and your low rated catalogues by resellers.As per the policy your account will get deactivated from the platform if more than 60% of your overall catalogues get deactivated due to high WFR and low reseller ratings of 3.5. 

WFR reasons: 

design_is_not_the_same_as_shown

colour_not_same

wrong product received 

wrong_size_del

product is defective

missing products

dirty

same design but different color

completely different design from shown

only_packagingisbroken

onlyitemistorn

bothpackaginganditemisbroken

item was dead on arrival

part of the item missing

less quantity

delivery was late

3.FIRST PAYMENT

1. Ask if supplier received his/her 1st payout in the name of Fashnear Technologies Pvt.Ltd.Let him know of the amount and the NEFT ID 

- If the Supplier confirms he has received the payment then fine

- If the Supplier confirms he has not received the payment then ask supplier to reach out to support with a Canceled cheque.

-  If the Supplier says  he has not checked yet then ask him to check on his panel and account with the NEFT ID  and if it is not credited then drop raise the ticket through support section for call back till 30 days from date of onboarding