Inventory & Catalog

The Inventory Tab reflects the current status of all the catalogs that have been uploaded by the supplier. The inventory tab is having bifurcation as per the Live status of Catalog i.e. 

• Active 

• Blocked 

• Activation Pending 

• Paused

  • Active: This will keep a record of all the active catalogs. Having 3 bifurcations that is 1. All stock,  2.Out of stock, 3.Low Stock

    • All Stock: This will keep a record of all the in-stock catalogs details where u can filter it by category and sort that by the highest estimated orders. You can get the info about the catalogs rating and the view details option will redirect to the Quality dashboard by clicking on each product ID. The supplier can update their stock uniquely and in bulk as well through this tab. They can edit the catalogs and use the catalog edit feature.

    • Out of stock: This will show the catalogs that are currently out of stock. where u can filter it by 'category' or 'Out of stock since' and sort that by the highest estimated orders. The supplier can update their stock uniquely and in bulk as well through this tab. They can edit the catalogs and use the catalog edit feature.

    • Low Stock: This will show the catalogs have less stock, Where u can filter it by Category and sort that by the highest estimated orders. The supplier can update their stock uniquely and in bulk as well through this tab. They can edit the catalogs and use the catalog edit feature.

• Activation Pending: This option will keep the record of the catalogs whose activation is still pending Where u can filter it by Category.

• Blocked: This tab will keep the record of the Blocked catalogs along with the reason columns. Duplicates, Poor quality and Others from which they get to know the reason for deactivation here also category filter is available.

• How it works: This option will redirect to the YouTube video having the explanation about inventory.

• Search Option: Where the searches can be performed by SKU ID, Style ID, catalog ID.

• catalog Upload: This option will redirect you to the catalog uploads tab.

Scenario 1: If the file ID is under QC processing, then follow the below procedures

Check points: - (To fetch the file Ids if not shared)

1. If file ID(s) are not shared by the supplier then follow the below path to fetch the ID(s)

Supplier panel-> catalog upload-> Check in both the tab (Bulk listing & Single listing)-> If any of these tabs have file ID(s) under QC processing-> Take those File IDs for the validations.

2. If agents are unable to find it then outcall the supplier to know the file ID.

3. If the supplier is not reachable then ask the supplier to share the same.

Properties Update:

L1 Disposition: SS_Required info missing

L2 Disposition: SS_Catalog details not shared

Macro:SS_Catalog details not shared

Calling Status: Connected/Not connected

Validation steps 1:- If file IDs are available, File ID under QC processing within TAT( Bulk listing/single listing)

1. Check account status (QC Testing, QC sampling, QC Reactivation, Acceptable Quality)

2. Check QC status (QC processing, QC failed or Live in both bulk listing or single listing tab)

3. If the file ID is under QC processing and the supplier reached within the 72hrs from the created date then inform the supplier to wait till the TAT ends. (for Quality Check 24 hrs and for going live it will take 48 hrs - Hence total time to go live is 72 hrs)

Macro: SS_Ctlg_Catalog not live within TAT / Panel Content

Disposition SS: SS_Catalog

L2 Disposition: SS_ctlg_Catalog not live within TAT

Ticket Status: Resolved

Validation steps 2:- If file IDs are available, File ID under QC processing out of TAT.

1. Check account status (QC Testing, QC sampling, QC Reactivation, Acceptable Quality)

2. Check QC status (QC processing, QC failed or Live in both the bulk listing or single listing tab)

3.  If the file ID is under QC processing and 72 hrs is over from the created date then escalate to Catalog Team for further validation.

L1 Disposition: SS_Catalog

L2 Disposition: SS_ctlg_Catalog not live post TAT

Group: SS Catalog

Email Macro: SS_Escalation Template

Internal Note macro: SS_catalog Issue_internal note

status: Open

TAT: 24 Hrs

MetaBase Query for blocked Reason of the catalog

Note: If you see the file IDs are under draft then inform the supplier to send for QC check, without the QC check catalogs will not go live.

Scenario 1: If the file ID(s) QC processed but not live/

Checkpoints: - (To fetch the file Ids if not shared)

1.If file ID(s) are not shared by the supplier then follow the below path to fetch the ID(s)

Supplier panel-> catalog upload-> Check in both the tab (Bulk listing & Single listing)-> If any of these tabs have file ID(s) under QC processing-> Take those File IDs for the validations.

2. If agents are unable to find it then outcall the supplier to know the file ID.

3. If the supplier is not reachable then ask the supplier to share the same.

Properties Update:

L1 Disposition: SS_Required info missing

L2 Disposition: SS_Catalog details not shared

Calling Status: Connected/Not connected

Ticket status: pending

Validation steps 1:-

1. Check account status (QC Testing, QC sampling, QC Reactivation, Acceptable Quality)

2. Check QC status ( QC failed or Live)  under catalog upload -> Bulk /Single section or in both

3. If the file IDs are successfully passed in QC check(within 24 hrs) from created date then it will take 48hrs to be live on the Meesho app. Here, inform the supplier that QC check was successfully done, kindly update the stock so that it will go live within 48 hrs.

L1 Disposition SS: SS_Catalog

L2 Disposition: SS_ctlg_catalog not live within TAT

Macro Name: SS_Ctlg_Catalog not live within TAT / Panel Content

4. If post 48 hrs also catalogs do not go live then escalate the issue to the catalog team.

L2 Disposition: SS_ctlg_Catalog not live post TAT

Email Macro: SS_Ctlg_Catalog not live post TAT / Panel ContentSS_Escalation Template

Internal Note macro: SS_catalog Issue_internal note

Scenario 2: If the file ID(s) are QC failed

Checkpoints: - (To fetch the file Ids if not shared)

1. If file ID(s) are not shared by the supplier then follow the below path to fetch the ID(s)

Supplier panel-> catalog upload-> Check in both the tab (Bulk listing & Single listing)-> If any of these tabs have file ID(s) under QC processing-> Take those File IDs for the validations.

2. If agents are unable to find it then outcall the supplier to know the file ID.

3. If the supplier is not reachable then ask the supplier to share the same.

Properties Update:

L1 Disposition: SS_Required info missing

L2 Disposition: SS_Catalog details not shared

Macro:SS_Catalog details not shared

Calling Status: Connected/Not connected

Validation steps 1:-

1. Check account status (QC Testing, QC sampling, QC Reactivation, Acceptable Quality)

2. Check QC status ( QC failed or Live)  under catalog upload -> Bulk /Single section or in both.

3.  If the file ID belongs to bulk listing -> download the file-> understand the reason -> Guide the supplier accordingly, to correct the error and upload again.

Ticket Status: Resolved

L2 Disposition: SS_Catalog Upload Error Clarification

4. If file ID belongs to a single listing then escalate to the catalog team to understand the error reason.

Properties : 

Ticket Status: Open

L2 Disposition: SS_Catalog Upload Error Clarification

Email Macro - SS_Escalation Template

Internal Note Macro- SS_catalog Issue_internal note

TAT : 24 hours

Scenario 3: If the file ID(s) are Live

Validation steps 1:-

1. Check account status (QC Testing, QC sampling, QC Reactivation, Acceptable Quality)

2. Check QC status ( QC failed or Live)  under catalog upload -> Bulk /Single section or in both.

3. If catalogs are already live on the inventory page then inform the supplier, catalogs are successfully processed and it is live on the app.

properties: 

Disposition SS: SS_Catalog

L2 Disposition: SS_ctlg_Catalog Live

Status: Resolved

Macro:-  SS_Ctlg_Catalog Live / Panel Content

MB Query for Supplier catalog outlines

Scenario 1: When supplier wants to add or change the description 

Catalog Edit Feature SOP Link

L2 Dispositions :  Note: The below given L2 dispoistions only to be tagged based on the supplier request for more than 50 catalogs (as bulk edit option not available)

SS_Catalog SKU Change Request - If the supplier wants to change the existing SKU name then tag the scenario under this given disposition.

SS_Catalog Add New Product Request - If the supplier wants to add any new catalogs/products to the existing catalogs

SS_Catalog Size Variants Update Request - If the supplier wants to update the other size variants to the existing catalogs

SS_Catalog_Category Update Request - If the supplier wants to change/modify the category name

SS_Catalog/Product Name Update Request - If the supplier wants to update/change the title of the catalogs or products.

SS_Catalog Size Chart Update Request - If the supplier wants to update/change the size chart

SS_Catalog_Taxonomy Attributes Update Request - If the supplier requests to change/add/remove any attribute value from the catalogs

SS_Catalog Multipack Update Request - If the supplier requests to update the multipack/combo products details to catalogs

SS_Catalog Style IDs Update Request - If the supplier requests to change/add/remove the style ID from the catalogs

SS_Catalog Image Change Request - If the supplier wants to add/remove/change the catalog images from the catalogs 

PDF to be shared with Supplier: https://bit.ly/3ggPHs1

SS_Ctlg_ New HSN code update Request - If the Supplier is requesting to add the new HSN & GST% code to the template.

Checkpoints:-

1. Check whether the supplier has given to be updated new HSN code or not( 6 digit HSN code)

2. If no, follow the required info missing procedure 

3. If yes, escalate to catalog team to get it updated.

Email Macro; SS_Escalation Template

Ticket Status: Open

TAT : 24 hrs

Required details to be shared: Supplier ID, Catalog ID, New HSN code, Old HSN code. ( HSN code should be 6 digit)

Similarly for the new GST% update:

Required details to be shared: Supplier ID, Catalog ID, New GST %, Old GST % ( HSN code should be 6 digits)  

L1 Disposition: SS_Catalog

L2 Disposition:SS_Ctlg_GST % update

Email Macro; SS_Escalation Template

Query - Supplier will contact saying he need training on catalog upload/ how to upload catalog.

• Supplier will have the two options for uploading the catalog. Single listing/Add a single & Bulk catalog.

Macro : SS_Ctlg_Catalog Upload Training

Disposition: SS_Ctlg_Catalog Upload Training

• If the supplier will ask specifically only about the single upload then follow the below procedure.

Catalog Training – How to Upload a catalog in a single listing.

1. Login to the Supplier Panel

2. Select Catalog Upload Option

3. Post that add the New Catalog Option

4. Download the Template to list in Bulk

5. Fill Catalog/Product Description details to do a Single Listing( Provide title, Size, Color, Stock Count, Fabric, Variation)

6. Mention the Category

7. Starting price Value

8. Add Images for Single Listing and Upload the file for Bulk Listing and Submit Catalog.

Single Catalog Upload -https://www.youtube.com/watch?v=qZ62SNzoI9Q

Bulk Catalog Upload -https://www.youtube.com/watch?v=QZgsBFJxq94 

If you have any doubts and need further assistance, please fill the form below where you'll be enrolled in our webinar session in which we will be explaining the catalog uploading process in detail.

Form Link -

https://docs.google.com/forms/d/e/1FAIpQLSeTrTlcPhKACQKeJsEiuiD2dmuxkGEp4Zh2AAQY2

Properties: 

Disposition SS: SS_Catalog

Disposition L2 : SS_Ctlg_catalog uploading Training 

Macro Name: SS_Ctlg_catalog uploading Training

If still the issue persists and the supplier is onboarded within 30 days then follow the below process.

If Yes, then escalate the particular ticket to the CMB Catalog

Properties: 

            Disposition: SS_On-boarding_Catalog Training

Assignee: CMB Catalog

Status: Open

Macro: SS_Escalation Template

TAT : 24 hrs

Scenario1: If the supplier wants to know where to get the product ID?

Check Points -

Inform the supplier to follow the below path to get the product ID for the live catalog IDs.

Step 1:- Open your supplier panel

Step 2:- Click on Inventory

Step 3:- Click ‘In stock / Out of stock’

Step 4:- Download the file by clicking the download option as mentioned below

This is an excel file where you will find the product ID in column ‘E’

IMPORTANT:- Due to some technical issues, sometimes the column ‘E’ may not be visible to you in the first instance. In such cases, kindly copy the entire sheet and paste into a new sheet then the ‘E’ column with all your product IDs will be visible.

If you are still unable to find the ‘E’ column after copy-pasting the data in the new sheet then please select the complete data and unhide the rows in excel by right click - Unhide.

Macro:-  SS_Ctlg_Product ID Issue

L2 Disposition:-  SS_Ctlg_Product ID Issue

Status:- Resolved

Scenario 2: If any supplier wants to upload branded product on MEESHO

Check Points:-

1. Check supplier has shared BAL/TM and category name and also the category path of the supplier products for further validations.

2. If not, ask the supplier to share the details.

L1 Disposition: SS_Required Info missing

L2 Disposition: SS_Catalog details not shared

Brand SOP: https://docs.google.com/document/d/1c_6zTfx2Kf3d64z7q5FTxsblJ55075VIXefkK3NnF0Y/edit

Scenario 3: If any supplier wants to know about any SSCAT which we don't have. 

SOP:- Agent needs to check whether the particular product we have the SSCAT available or not in the category identification sheet for the new products. If we don't have the SSCAT available then the agent should  inform the supplier that as of now we do not deal with such product/category, once there is availability the same will be communicated. 

And also agent should fill the form only when the particular product name is not available in the response sheet.

Example - FMCG products

Action - Apply macro and fill the google form with the details of the supplier ID, category, type of product dealt with. 

Form- Category/Product Not Available

Tracker-  RESPONSES 

Properties : 

Disposition SS: SS_Catalog

L2 Disposition: SS_Ctlg_Catalog related issue

Macro-  SS_Ctlg_Catalog related issue_Category not available

Status- Resolved

Scenario 4: If the supplier is complaining about the wrong catalog uploaded/ wrong supplier name tagged.

Checkpoints:-

Ask the supplier to share the catalog IDs if not shared which is wrongly mapped to supplier account.

Ticket status: Pending

L1 Disposition: SS_required info missing

L2 Dispoistion: SS_catalog details not shared

1. Escalate the issue to the catalog team for further validations.

Email Macro: SS-Escalation Template

Internal note macro: SS_catalog Issue_internal note

L1 Disposition: SS_catalog

L2 disposition: SS_Ctlg_Incorrect Supplier / Wrong supplier tagged

As per the law, suppliers have to MRP mentioned on all products being sold across E-commerce Platforms.

 There will be emails sent to the suppliers from our end with estimated MRPs that will get updated in the App as per the law. 

So, if any supplier wants their MRPs to get updated then they should reach us within 5 working days.

Please follow the SOP to resolve such upcoming issues.

SOP - https://docs.google.com/document/d/1EOpL60ZDc9TD_lba5VIzWMqx82-g6araVo6TLxbbL_g/edit?usp=sharing

Scenario1: If the supplier wants to know why catalogs are deactivated/not live/not able to make in in-stock

Check Points:-

1. Check whether the supplier has shared the catalog IDs or not.

2. If no, follow the required info procedure with outcalling.

L1 Disposition: SS_required info missing

L2 Disposition: SS_catalog details not shared

3. If yes, check why catalogs are deactivated either for duplicate, Poor quality or catalogs are reflecting under others.

Catalogs are blocked for "Duplicate issue"

Inform the supplier that, due to the repetition of a previously uploaded catalog the catalogs are blocked as duplicate catalogs. Hence, while uploading it needs to be taken care that the catalogs are unique.

Ticket Status: Resolved

Disposition SS: SS_Catalog

L2: SS_Catalog ID Deactivated_Duplicate

Macro: SS_Catalog ID Deactivated_Duplicate

Catalogs are blocked for "Poor Quality"

Inform the supplier that, the mentioned catalog has been permanently disabled due to constant poor performance based on the ratings.

L2 Disposition: SS_Catalog ID Deactivated_Quality

Macro: SS_Catalog deactivation quality / Panel Content

Ticket Status: Resolved

Catalogs are blocked for "Other Issue"

If catalogs are part of the "Other" tab in the panel then escalate the issue to the catalog team for further validations. Catalog Team will check the reason and resolve the ticket from their end.

The "other" reasons could be Unauthrozed products/category is not available/Branded products etc.

Email Macro: SS_escalation template

L2 Disposition: SS_Catalog ID Deactivated_Quality

Internal Note Macro: SS_catalog Issue_internal note

Ticket Status: Open

Group: SS Catalog

MB Query for blocking Reason

Catalogs are blocked - Manual deactivation

All the scenarios in which this is being used are mentioned in the attached sheet

Scenario 1: If the supplier reaches out to us stating that the catalogs have been deactivated and wanted to know the reason then

Steps that the agent follow:

1. Agent will check the supplier panel for the reason for deactivation.

 If the reason was found then inform them the same and resolve the ticket.

 If the reason was not found then the agent should check the tracker if the supplier ID is reflecting or not.

 If the supplier ID is not reflecting then assign the ticket to the catalog team with 24 hrs TAT.

 If the supplier is reflecting then inform the supplier that the catalogs got deactivated as the supplier wrongly fulfilled the orders.

Disposition SS: SS_Catalogs

L2:SS_Catalog Manual Deactivations

Macro to be used: SS_Catalog Manual Deactivations_Wrong Fulfilment

Status: Pending

If the supplier shared the POA then fill out the form and give 7 days TAT to reactivate the catalogs and resolve the ticket.

Form To Fill For Reactivation: https://docs.google.com/forms/d/e/1FAIpQLScnnMge3O7NnyZFIe-oQAtHoVzY8aFj7QQaMUC8cD2BNuwyVA/viewform 

Response Tracker:https://docs.google.com/spreadsheets/d/1tgxMnjzp0xvRLheitSpJiaJ59t7iAJw3HT8gOTcVT14/edit?usp=sharing 

TAT for Reactivation: 7 days

Scenario 2: If the supplier reaches out to us stating that the catalog has low visibility and wanted to know the reason then

Steps that the agent follows:

1. Agent will check the tracker if the catalog IDs are mentioned then inform the supplier that the supplier has wrongly fulfilled the orders due to which the visibility has been made low.

Disposition SS: SS_Catalogs

L2:SS_Catalog Limited Visibility Issue

Macro to be used: SS_Catalog Limited Visibility Issue_Wrong Fulfilment

Status: Resolved

2. If the catalog IDs are not part of the tracker then the agent will provide a resolution.

Disposition SS: SS_Catalogs

L2:SS_Catalog Limited Visibility Issue

Macro to be used: SS_Catalog Limited Visibility Issue Response 1

Status: Resolved

                                                                     Brand Infringement Deactivation

1.If the Supplier is selling branded products without brand authority then that catalog will be deactivated for this reason. Once receive the BAL/TMC escalate the issue to Brand Support Team.

Macro: Escalation

Group: Brand Support 

TAT: 24 hours

Status: Open

2.Update of 20th Dec(Deactivation happened on 16th Dec):

Few suppliers' accounts have been deactivated because of brand infringement issues.

The deactivated supplier data is attached for your reference.

If any of these suppliers reached out to us for the deactivation concern then ask them to share the documents and assign the ticket to Brand Support

Disposition L1: SS_Catalog

L2: SS_Brand infringement Issue/complaint

Status: Open

Group: SS_Brand Support

Scenario: If catalogs are under collection hidden/price hidden.
Validation Septs:-

• Take the catalog ID-> Supplier admin panel-> Catalog-> to paste the catalog under filter tab-> If catalog under collection hidden -> Inform the supplier the uploaded catalog(s) belong to off seasonal products hence catalog has been made as hidden, kindly upload new trendy catalogs to improve the customer experience.

• If the catalog is under price hidden-> inform the supplier as catalogs are having higher selling price hence catalogs are not live. We request you kindly update the lower selling price.

• Quality hidden WIP: catalog is under limited visibility for now, since it is in the verification process, which involves checking the quality of the catalog based on the number of orders and reviews. This is a critical step to prevent fake orders and reduce returns

  • Macros to be updated: SS_ctlg_catalog Hidden

L1 Team:  Brand query and issues SOP followed by L1 (Supplier Support and catalog)

L2 Team : Brand Infringment SOP used by Catalog  Team

Process: 

Scenario 2: If the supplier's account is QC Deactivation status, the agent should assign the tickets to Amarnath to check whether the account can be reactivated or not by sending escalation mail to the supplier.

Disposition SS: SS_Account Related

Disposition L2: SS_Supplier Account Deactivation

Macro Name: SS_Escalation

Ticket Status: Open

TAT : 24 hrs

1. Once Amarnath gives confirmation on the ticket stating that the account has been reactivated, The agent should inform the supplier that the account has been reactivated and the catalogs will be moved to Instock post 8 hrs. After that supplier needs to update the inventory to go the inventory live.

Disposition SS: SS_Account Related

Disposition L2 : SS_Account Reactivated

2. If  Amarnath updates that the account cannot be re-activated then the agent should inform the same and solve the ticket.

Disposition: SS_Account in Deactivation_Quality

Macro Name: SS_Supplier Account Deactivation

MB Query to be used : Reactivation Status 

            Please find the deactivation complete SOP:       https://docs.google.com/spreadsheets/d/1p7lhvOqnLhUOemSPQpnRDOQacYwwDXTz6fvyJAsYLvo/edit?usp=sharing