Payments & Compensation

The payments tab is for the supplier's clarity about the payments, compensation, and recoveries.

 The download option is for suppliers to download the reports of GST Report, Tax Invoice, Commission Tax Invoice, Payments to date, and Outstanding payments. for all the reports customizable downloading option is available supplier can choose the duration.

 Search option where the supplier can search it by using UTR/NEFT/Order id/Suborder id and get the status of the payments associated with searched info.

 The payments tab consists of 5 different sub-tabs which include information such as Payments to Date, Total Outstanding Payment, Compensation & Recoveries, Ads Cost, and Referral Payments.

 All the sub-tabs consist of the information associated with their description and name:

1.Payments to Date: This will show the details of all the payments that happened to date along with ads deduction, order details, and referral amounts. Download option is available in the tabs for downloading all the information in an excel.

2. Total Outstanding Payment: This will give the clarity of outstanding and next scheduled payment, information available along with ads deduction, order details, and referral amounts. Download option is available in the tabs for downloading all the information in an excel.

Payment Schedule TAB SOP

3.Compensation & Recoveries: This will show the details of all the Compensation & Recoveries along with reason codes which will explain why the transaction happened.

 A reason explanation sheet is also available for suppliers which will help their understanding of the reason codes.

 Query: Supplier contacted for deduction reason for the given Order ID.

Check Points:-

1. Go to the payment tab->Search using the Order id

2. As per the deduction reason guide the supplier. 

User Manual Deductions:

Calls are mandatory in these cases.

 https://docs.google.com/document/d/1qOCh7taLlAjXJ5ADfGgsiCkOOgdA9_yHY2WVKQBLDdk/edit?usp=sharing

4.Ads Cost: This will show the details of all the ads recoveries/Deductions. Download option is available in the tabs for downloading all the information in an excel.

If the supplier reaches out for the calculation of ads deduction for the completed campaigns then the agent should explain that the budget will be utilized based on the number of clicks of the catalog and also set CPC (Cost per Click) at the time of the ad creation and also the deduction will happen on an everyday basis.

Budget Utilized = Number of clicks*CPC

Ads deduction = Budget Utilized *18% GST 

The same can be checked in the ads cost option under the Payments tab.

Dispositions: SS_Advertisements

L2: SS_Ads Recovery Dispute

Macro Name: 

Status: Resolved

If the supplier did not agree and needs a complete explanation then assign the ticket to Metabase with TAT of 24 hrs.

TAT: 24 hrs

Macro Name: Escalation

Status: Open

Group: Metabase

Metabase Query to check the ads deductions: 

Dispositions: SS_Advertisements

L2: SS_Ads Recovery Dispute

Macro Name: 

Status: Resolved

5.Referral Payments: This will show the details of all the referral compensations. Download option is available in the tabs for downloading all the information in an excel.

Referral Program FAQ

Payment Referral Program SOP

6.Raise a Query: This will redirect them to the FAQ's support section.

                                                   No Penalty :   https://docs.google.com/document/d/13C5d2lp65OMISudDIKifQM5bJISxZySYUs66CiIyWzg/edit

1 ORDER

2 RETURN

3 EXCHANGE

4 PENALTY

5 FORWARD_RTO

6 RESHIP_RTO

7 ORDER_RESHIP

8 WAIVER

9 RECOVERY

10 COMPENSATION

11 EXCHANGE_LOGISTIC_FEE_ADJUSTMENT

12 CLAIMS

13 ADS

14 REFERRAL

15 COIN_FEE

18 COIN_FEE_COLLECTION

Query: Supplier wants to change the bank details/ KYC not completed, for both the requests follow the below procedures.

Criteria-

1. Only a canceled cheque is required however, it should have the account holder's name.

2. The name on the cheque and on the GST certificate should be the same.

3. In case the canceled cheque doesn't have all the details, we can ask for a bank statement or passbook copy.

4. Signature is not required on canceled cheques neither are PAN and GSTIN certificates.

5. If details have been typed on the cheque or manually written, it will not be valid.

L2 Disposition:-SS_Payment Issue_Bank Details Change 

Bank details required from supplier: Bank account number, IFSC COde, Account Name & canceled cheque mandatory.

POC/Assignee: Sunil

Group: Finance

Status: Open

Template: SS_Escalation Template

If supplier has not shared the details then ask the supplier to share it.

L1 Disposition: SS_Required info_Missing

L2 Disposition: SS-bank details not shared

Note: If its a KYC issue then tag the below disposition

L1 Disposition: SS_Account Related Issue

L2 Disposition: SS_Account In Deactivation_KYC Verification

https://docs.google.com/document/d/1Il7eFzd2rPcM20VUoR6f7sXFZOmQIoLrs4G_-mZqpiE/edit?usp=sharing

SOP of "Meesho superfast Pay".

Introduction

Currently, supplier receive payments post 7 days of delivery of order. The Meesho Super Fast pay Program allows suppliers to receive upto 90% of their payments on the next day of order pick up.

Example: if a supplier's order is picked up on Monday, they would receive upto 90% of their payment on Tuesday. The balance payment will be paid on the normal due date i.e. D+7.

This program would ensure that suppliers never run out of working capital and can continue to grow their business rapidly on Meesho.

Pre-requisites:

As of now, the requirements are that 

• Seller has to be on the Meesho platform for minimum of 4 months

• Seller needs to have a steady flow of Orders on the Meesho platform with minimum returns/RTO.

Charges:

There is a 0% application fee and 0% processing fee. Meesho will charge a nominal fee of 0.06% per day on outstanding payments of the superfastpay that we will be paying to the supplier (90%). Example: If you get an advance of Rs.10000 for 10 days - the supplier only has to pay Rs 60 as a fee.

GST Report:

1. The reports for January 2022 and forward will be available for download. To access the GST report, follow these steps:

Step 1: Go to the Payments section

Step 2: Click 'Download GST reports' at the top right corner

Step 3: Select the year and month for which you want to download the GST reports and Click 'Download'

For GST reports of the previous year(2021), please assign the tickets to Group:SX GST/ TCS Tickets

Note: 8th of every Month, the GST report will be generated for the previous Month. 

GST SOP: https://docs.google.com/document/d/1PLHnNWpMRB38zEeIzJ7z-DHWLncWk7UfTuj2vDTewa0/edit?usp=sharing

TDS Claim SOP: https://docs.google.com/document/d/1mObmueyLJS2L6VVwcIoXViS9a_GibzOdcW01mXYzgsI/edit

All the payment-related cases will be catered by SS_Payments if any other groups received any of the cases they have to assign it to SS_Payments.

Group Name: SS_Payments

Macro: Escalation Template

Disposition: As per concern

https://docs.google.com/document/d/1C2rRcwoNEjehAKUfLCuIT_0AadVcDvjIsRva2Zb1mJk/edit?usp=sharing

1.Duplicate PAN

We have identified a few suppliers from whom we have to recover an amount of Rs.11.97 Lakhs. These suppliers have registered multiple supplier ids against the same PAN No., so we have identified ids that have a payable balance and from which we can adjust the recoverable amount.

We're uploading tonight this amount as "Compensation" against the supplier id that has a recoverable balance and simultaneously uploading the same amount as "Recovery/Penalty" against the supplier id that has a payable balance.

• The reason for the deduction is as suppliers are having two accounts so wherever the amount is recoverable and needs to provide compensation, we will settle the amount in the new account.

• If any supplier is raising a dispute on this then inform the supplier that the amounts are recovered or compensated to/from your account as it was supposed to happen from your other old account.

• The reason code/deduction code will be displayed on Panel is "Adjustment with other Meesho account"

DispositionL2: SS_User supplier_Manual deduction (for a recovery scenario).

Disposition L2: SS_Compensation & Waiver (for compensation scenario)

The sheet has data of recovery and compensation

Instant cash cases to be escalated to the SS_financial services queue with disposition L1: SS_Financial Services and use L2 as per concern.below are the dispositions.

SS_Financial Services>SS_Financial Services_Opt in Query

SS_Financial Services>SS_Financial Services_Withdrawal Issues

SS_Financial Services>SS_Financial Services_Dashboard Query

SS_Financial Services>SS_Financial Services_foreclose Query