The Sessions

For many of us, success seems like an elusive goal, something we’re always trying to achieve, but never quite get there. In this lively keynote, Minda Zetlin will take you through some simple tactics and mindset shifts that can help you discover your own definition of success and start taking steps to get there.

One of the essential and challenging responsibilities of being a people manager is learning how to handle situations where an employee's job performance is not meeting expectations. This class covers the steps needed to take if you are confronted by this kind of situation. MIT's process helps insure an effective and fair response to performance issues. In this very practical class we will learn to

·        Identify effective corrective action procedures

·        Plan for effective counseling or disciplinary action

·        Create appropriate documentation

Workshop designed for those with managing people responsibilities.

Of all the dimensions of communication, listening is perhaps the most elusive and most important.

Active listening skills help to prevent and resolve difficult situations, improve productivity, enhance relationships, and generally communicate with more effectively. Despite all that benefit, we often take listening to others for granted and may even overrate our ability to listen well.

By participating in this course, you will:

• Reflect on your own barriers to listening

• Learn and practice active listening “micro-skills” to apply in your daily interactions

Did you know that people who are working in their strengths zone…..

·      Look forward to doing their work

·      Have more positive than negative interactions with coworkers

·      Have higher customer satisfaction

·      Tell others they work for a great organization

·      Achieve more daily

In today’s session, you will hear about Strengths and how when people focus on using their strengths, they can have a better quality of life and be more engaged in their jobs!