FOH Materials

THIS PAGE IS UNDER CONSTRUCTION!

 The below is a brainstorm of all of the topics you will need to learn about. Eventually, this site will have links to all the materials we use to train individuals in each role. 

Service & Hospitality Guide

Service Style

Roles on the Floor -- Greeter, Register, Pour, Beer Runner, Barback, Floater, Special Events

Low Staffing Shifts vs Highly Staffed 

Table Layout

Tip Pooling & Paychecks

Credit Card Tips

Cash Tips

The Pool

Your Paycheck & Stub

Everyday Tasks

Opening Checklist

Midshift Tasks

Closing Checklist

Communication

Slack Protocol

Deliveries & Stocking

Types of Deliveries & Delivery Protocol

Stocking Protocol

Delivery & Invoice Storage

Events at Matchwood Brewing

Booking Requests

Event Calendar & Details

Event Set Up & Breakdown

Private vs Public Event Set Up

Phone Protocol

General Phone Script

Event Booking Script

Reservation Response Script

Manager Requests

Sales Calls

Complaints

Donations

To-Go Orders

Taproom Training

Beer Knowledge Training

Tasting Customers on Beverages

Glassware & Pouring

Changing a Keg

Wine Knowledge & Pour Lines

Wine Stocking

To-Go Beer Stocking

Safety and Limits & Tips Training

Cutting off a Customer

86'ing a Customer

Giftcard Training

Papergoods

Storage & Stocking

Proper Use of Papergoods with Customers

Eatery

Food Menu

Ingredients & Allergens

86 List & Communication

Complaints Protocol

To-Go Process (Online & Phone)

Table Setting

Sales

Upselling

Weekly Sales Goals & Expectations

Personal Kegs - Selling & Returned Kegs

POS & Cash Management

Point of Sale

Change Requests

Check Protocol

Opening & Closing a Drawer

Shifties & Employee Meals

Daily Benefits

Ringing them in Properly

Pouring for others

Off-Shift Benefit