THIS PAGE IS UNDER CONSTRUCTION!
The below is a brainstorm of all of the topics you will need to learn about. Eventually, this site will have links to all the materials we use to train individuals in each role.
Service & Hospitality Guide
Service Style
Roles on the Floor -- Greeter, Register, Pour, Beer Runner, Barback, Floater, Special Events
Low Staffing Shifts vs Highly Staffed
Table Layout
Tip Pooling & Paychecks
Credit Card Tips
Cash Tips
The Pool
Your Paycheck & Stub
Everyday Tasks
Opening Checklist
Midshift Tasks
Closing Checklist
Communication
Slack Protocol
Deliveries & Stocking
Types of Deliveries & Delivery Protocol
Stocking Protocol
Delivery & Invoice Storage
Events at Matchwood Brewing
Booking Requests
Event Calendar & Details
Event Set Up & Breakdown
Private vs Public Event Set Up
Phone Protocol
General Phone Script
Event Booking Script
Reservation Response Script
Manager Requests
Sales Calls
Complaints
Donations
To-Go Orders
Taproom Training
Beer Knowledge Training
Tasting Customers on Beverages
Glassware & Pouring
Changing a Keg
Wine Knowledge & Pour Lines
Wine Stocking
To-Go Beer Stocking
Safety and Limits & Tips Training
Cutting off a Customer
86'ing a Customer
Giftcard Training
Papergoods
Storage & Stocking
Proper Use of Papergoods with Customers
Eatery
Food Menu
Ingredients & Allergens
86 List & Communication
Complaints Protocol
To-Go Process (Online & Phone)
Table Setting
Sales
Upselling
Weekly Sales Goals & Expectations
Personal Kegs - Selling & Returned Kegs
POS & Cash Management
Point of Sale
Change Requests
Check Protocol
Opening & Closing a Drawer
Shifties & Employee Meals
Daily Benefits
Ringing them in Properly
Pouring for others
Off-Shift Benefit