Embedded Files
Having trouble with an app or need information about an account? Click on a question below for information that might help. If you can't find your answer, please contact your child's teacher.
Having trouble with an app or need information about an account? Click on a question below for information that might help. If you can't find your answer, please contact your child's teacher.
If you are having issues with a school-owned device that is broken or not working correctly, please call the number listed below for your child's school. If no one is available to answer your call, please leave a message that includes the following:
If you are having issues with a school-owned device that is broken or not working correctly, please call the number listed below for your child's school. If no one is available to answer your call, please leave a message that includes the following:
- Your name and phone number
- Student's name and teacher (elementary) or grade level (secondary)
- Brief description of the problem
Kindergarten Academy - 717-506-0852
Kindergarten Academy - 717-506-0852
Broad Street - 717-691-4577
Broad Street - 717-691-4577
Northside - 717-691-4581
Northside - 717-691-4581
Shepherdstown - 717-691-4589
Shepherdstown - 717-691-4589
Upper Allen - 717-691-4594
Upper Allen - 717-691-4594
Elmwood Academy - 717- 791-7978
Elmwood Academy - 717- 791-7978
Middle School - 717-691-4560 ext. 7716
Middle School - 717-691-4560 ext. 7716
High School - Email mashtechsupport@masdstudent.org or call 717-691-4530 ext. 3045
High School - Email mashtechsupport@masdstudent.org or call 717-691-4530 ext. 3045
CAOLA - 717-506-1806
CAOLA - 717-506-1806
Questions About iPads, Chromebooks, and Internet Access
Questions About iPads, Chromebooks, and Internet Access
Does my child's device have virus protection on it?
Does my child's device have virus protection on it?
Yes, your loaner device has the same virus protection installed that it has when used in the classroom. These loaner devices are to be used only for applications/programs related to the needs associated with home learning.
Yes, your loaner device has the same virus protection installed that it has when used in the classroom. These loaner devices are to be used only for applications/programs related to the needs associated with home learning.
What if my child's device won't connect to the Internet (WiFi)?
What if my child's device won't connect to the Internet (WiFi)?
The best advice is to power down the device (turn it completely off) and turn it back on, especially if it has been on for multiple days. If this does not work, please call the number listed at the top of this page for your child's school.
The best advice is to power down the device (turn it completely off) and turn it back on, especially if it has been on for multiple days. If this does not work, please call the number listed at the top of this page for your child's school.
Is my child's iPad/Chromebook filtered to protect them while on the Internet?
Is my child's iPad/Chromebook filtered to protect them while on the Internet?
Yes, all district loaner devices have the same filters in place that are used when in the classroom.
Yes, all district loaner devices have the same filters in place that are used when in the classroom.
If I have my own personal Chromebook, how do I keep it from being filtered by the district level filters when I am logged into my @masdstudent.org account?
If I have my own personal Chromebook, how do I keep it from being filtered by the district level filters when I am logged into my @masdstudent.org account?
If you sign into your personal Chromebook using your @masdstudent.org account, please go to this link https://filter.mbgsd.org/ckroot/ to install a necessary certificate to prevent you from being blocked by our web filter. If you have questions or need assistance, please call the number listed at the top of this page for your child's school.
If you sign into your personal Chromebook using your @masdstudent.org account, please go to this link https://filter.mbgsd.org/ckroot/ to install a necessary certificate to prevent you from being blocked by our web filter. If you have questions or need assistance, please call the number listed at the top of this page for your child's school.
How can I print to my home printer from my school iPad/Chromebook?
How can I print to my home printer from my school iPad/Chromebook?
Printing from a district loaner Chromebook can be achieved by using a USB cable to connect to your printer. Wireless printing is not possible from a loaner Chromebook. Printing from the loaner iPads is not possible at home.
Printing from a district loaner Chromebook can be achieved by using a USB cable to connect to your printer. Wireless printing is not possible from a loaner Chromebook. Printing from the loaner iPads is not possible at home.
Why won't my child's iPad/Chromebook allow us to download something on it?
Why won't my child's iPad/Chromebook allow us to download something on it?
In order to download a program to these loaner devices, you must have administrator rights to the device. In order to protect our students and staff from viruses, malware, and other potentially damaging spyware, no district devices provide users with administrative rights.
In order to download a program to these loaner devices, you must have administrator rights to the device. In order to protect our students and staff from viruses, malware, and other potentially damaging spyware, no district devices provide users with administrative rights.
What if my child's iPad/Chromebook is "frozen" and won't respond?
What if my child's iPad/Chromebook is "frozen" and won't respond?
The best advice is to power your device down (turn it completely off) and then turn it back on. This may require holding down the power button for an extended period of time. If this does not work, please call the number listed at the top of this page for your child's school.
The best advice is to power your device down (turn it completely off) and then turn it back on. This may require holding down the power button for an extended period of time. If this does not work, please call the number listed at the top of this page for your child's school.
My child's iPad/Chromebook isn't charging? What should I do?
My child's iPad/Chromebook isn't charging? What should I do?
If your device isn't charging correctly, please inspect the area where the charger plugs into the device to make sure it is free of any debris. If that doesn't fix the problem, please call the number listed at the top of this page for your child's school.
If your device isn't charging correctly, please inspect the area where the charger plugs into the device to make sure it is free of any debris. If that doesn't fix the problem, please call the number listed at the top of this page for your child's school.
My child's iPad/Chromebook was broken accidentally. What should we do?
My child's iPad/Chromebook was broken accidentally. What should we do?
If the device is no longer working, please call the number listed for your child's school at the top of this page to discuss next steps. We will do our best to ensure that your child has a working device in order to continue learning.
If the device is no longer working, please call the number listed for your child's school at the top of this page to discuss next steps. We will do our best to ensure that your child has a working device in order to continue learning.
Questions About Problems with Apps or Programs
Questions About Problems with Apps or Programs
The questions below relate to problems your child might encounter while using personal or school-owned devices while learning at home. For information about how to use various apps, please see the resources under the tabs at the top of the page.
The questions below relate to problems your child might encounter while using personal or school-owned devices while learning at home. For information about how to use various apps, please see the resources under the tabs at the top of the page.
Who do I contact if my child doesn't know his/her Google login or other account information.
Who do I contact if my child doesn't know his/her Google login or other account information.
Contact your child's teacher or email Anne Reardon at annereardon@mbgsd.org.
Contact your child's teacher or email Anne Reardon at annereardon@mbgsd.org.
When I click on a video from my teacher, it won't play. It says "unable to preview this video". What can I do?
When I click on a video from my teacher, it won't play. It says "unable to preview this video". What can I do?
Click the blue "Download" button or the download icon near the top right corner to save the video to your device. You should then be able to play the video. Watch this video to learn more. (If you need close captions, click this link to view the video on YouTube.)
Click the blue "Download" button or the download icon near the top right corner to save the video to your device. You should then be able to play the video. Watch this video to learn more. (If you need close captions, click this link to view the video on YouTube.)
We're trying to upload a video or other file to Seesaw and it's just spinning or giving us an error message. What should we do?
We're trying to upload a video or other file to Seesaw and it's just spinning or giving us an error message. What should we do?
First, check to be sure other sites are working correctly, to be sure it's not a connection problem. If everything else is working, chances are that Seesaw is experiencing high traffic and is responding slowly. You can check their status page here for reports of serious problems. One suggestion is to try your upload again during a non-peak time of day, such as later at night or early in the morning. If none of these resolves the problem, please call the number listed at the top of this page for your child's school.
First, check to be sure other sites are working correctly, to be sure it's not a connection problem. If everything else is working, chances are that Seesaw is experiencing high traffic and is responding slowly. You can check their status page here for reports of serious problems. One suggestion is to try your upload again during a non-peak time of day, such as later at night or early in the morning. If none of these resolves the problem, please call the number listed at the top of this page for your child's school.
Someone suggested I need to clear my browser history. How do I do that?
Someone suggested I need to clear my browser history. How do I do that?
Watch this video to learn how to clear your history in Chrome. You can find the information for other browsers here: Firefox, Safari, Microsoft Edge.
Watch this video to learn how to clear your history in Chrome. You can find the information for other browsers here: Firefox, Safari, Microsoft Edge.
I'm getting a message that my network is blocking Seesaw (or another program). What should I do?
I'm getting a message that my network is blocking Seesaw (or another program). What should I do?
If the program was working on the same network previously, you might need to clear your browser history. Watch this video to learn how to do that in Chrome. (Click this link to view the video on YouTube if you need closed captions.) For specifics about this message in Seesaw, click here.
If the program was working on the same network previously, you might need to clear your browser history. Watch this video to learn how to do that in Chrome. (Click this link to view the video on YouTube if you need closed captions.) For specifics about this message in Seesaw, click here.
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