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The Soft Power of Nation Branding
Nation branding, a form of soft power, involves shaping a country’s global image by promoting its culture, values, and economic opportunities to attract visitors, investors, and international partners (Murti et al., 2023). This is achieved through campaigns, cultural exchanges, tourism promotion, and public diplomacy.
Scotland has highlighted its distinct identity through efforts like the “Land of Food and Drink” campaign, countering stereotypes by showcasing its high-quality cuisine (Scottish Government, 2018).
Sweden adopted an innovative approach with @Sweden, a government-funded Twitter account where residents share diverse perspectives on the country. This campaign, celebrated for its transparency and democracy, earned international accolades for redefining public relations (Christenson, 2013, p. 32).
A map of Scotland made up of notable Scottish cuisine, created in 2019 and unveiled in London. Source: Johnston Carmichael.
Nation branding also helps emerging markets combat negative perceptions, as travelers are less likely to visit a destination where their safety is a concern (Sojasi Queidari et al., 2023, p. 7). Iran, stigmatized by political and religious narratives, has identified key stereotypes hindering tourism, working to address these through targeted campaigns. Similarly, research suggests leveraging status symbols in marketing can make destinations in underdeveloped markets more desirable, as seen in efforts to attract South American travelers to Canada (Rojas-Méndez, Davies, 2024, p. 759).
Cultural representations in media also boost tourism. Verona, Italy, capitalized on Shakespeare’s Romeo and Juliet by creating attractions like Juliet’s Balcony, drawing 5.5 million visitors in 2023 (Statistica, 2024). Ireland used Sally Rooney’s Normal People to promote tourism, investing in behind-the-scenes content to showcase its cultural appeal (Foxe, 2020).
These examples demonstrate how strategic nation branding enhances global perception and drives economic growth.
The tourism industry is becoming increasingly reliant on the internet for marketing.
The tourism industry increasingly relies on new media for marketing, leveraging both official nation branding efforts and user-generated content like reviews, photos, and recommendations. Social media significantly influences travel decisions, with 75% of travelers citing it as a factor in 2023, followed by traditional media (62%) and family or friends (47%) (Statistica, 2023). Online bookings now dominate the industry, sidelining traditional travel agencies. For instance, Expedia's expansion since 2014 has tripled its revenue, reaching $12.84 billion by 2023 (Expedia Group, 2023). In Morocco, a study revealed that 66% of travelers use search engines, 60% rely on social networks, and only 19% opt for travel agencies (Ait Hattani & Khoumssi, 2020).
The most popular travel booking sites as of 2023, based on a survey. Source: Statistica.
The "Instagrammable Places" page on Verona, Italy's official website. Source:" VisitVerona.It
Protests in Barcelona against over-tourism. Source: CNBC.
Social media content, especially "Instagrammability," plays a growing role in tourism. In 2018, 40% of millennials considered Instagram appeal when choosing destinations (Hosie, 2017). Verona, Italy, has embraced this trend, promoting “Instagrammable Places” on its official website to cater to social media-savvy travelers (Visit Verona, 2024).
However, not all destinations welcome the label of “Instagrammable.” Cities like Barcelona have seen protests against overtourism, while U.S. national parks enforce strict visitor rules to prevent dangerous influencer behavior. Tragic incidents, such as the 2016 deaths of influencers in Canada’s Shannon Falls, highlight the risks of prioritizing content over safety (Ray Chaudhury et al., 2021). Campaigns like Instagram’s @publiclandshateyou, with over 70,000 followers, call out disrespectful or illegal behavior in parks and promote responsible tourism.
Cultural stereotypes are widely present in tourism advertising.
Tourism campaigns aim to attract visitors and boost economies but often perpetuate cultural stereotypes by emphasizing marketable images over cultural complexities. This can reduce destinations to clichés, staging traditions for tourists rather than authentically representing them. For instance, Sweden's @VisitSweden campaign, celebrated for inclusivity, excluded much of the population since only 3% of Swedes used Twitter in 2012, highlighting the risk of misrepresentation even in well-meaning efforts (Christenson, 2013).
Italy's 2023 "Open to Meraviglia" campaign, which depicted Botticelli's Venus as a twenty-first century influencer. Source: La Voce di New York.
One of Spain's first tourism posters. Source: (Procas & Barroso, 2021, p. 187).
A poster from the "Smile! You are in Spain" campaign (2004-2009). Source: Turespaña.
Governments have historically relied on stereotypes to attract tourists, as these are widely recognized and attention-grabbing. Spain’s “Spain is Different” campaign, launched in 1935, continues to exploit outdated stereotypes, despite local criticism. Spanish law centralizes tourism branding, limiting regional efforts to promote unique cultures (Procas & Barroso, 2021). Similarly, Italy’s 2023 “Open to Meraviglia” campaign, costing €9 million, faced backlash for portraying Botticelli’s Venus as a modern influencer. Critics, including Florence’s mayor, condemned it as a commercialized mockery of Italian art. Moreover, AI-generated campaign images included inaccuracies, reinforcing research that AI requires unbiased training to avoid perpetuating stereotypes (Syed, 2023; Zhu et al., 2024).
The tourism industry heavily caters to the Western, white audience.
Nation branding campaigns often reduce a country's diverse culture to simplified, stereotypical images tailored to Western audiences, emphasizing values and aesthetics that align with Western ideals. These campaigns frequently romanticize or exoticize nations, neglecting the lived experiences of locals. Research by Stone and Nyaupane (2020) found that 63% of Botswana residents felt excluded from tourism campaigns, which were perceived as targeting international audiences. Advertisements typically depicted Botswana in a naturalistic style, portraying locals only in service roles for white tourists.
Similar patterns emerge in other regions. Indonesian travel ads and study abroad promotional materials often use stereotypical imagery, featuring women and children from poorer communities posed with white tourists, reinforcing "poverty porn" and "white savior" narratives. This reflects a broader trend in tourism advertising that profits from perpetuating these stereotypes to appeal to Western travelers (Stone & Nyaupane, 2020; Onyenekwu et al., 2017).
A promotional picture for tourism to Botswana. Source: African Travel.
"Slum Tourism", which is a popular tour in many African and Asian countries. Source: Tourism Concern: Action for Ethical Tourism.
Gaps in the Literature
As new media continues to dominate travel decision-making, tourism campaigns must increasingly navigate the ethical implications of their portrayals, ensuring they resonate with international audiences while remaining true to local identities. A large amount of research has identified these cultural stereotypes being present in tourism advertising; however, minimal research has been conducted examining tourists’ perspectives on these stereotyped advertisements. The following research will explore what forms of media travelers look to and trust for travel advice, specifically whether they found stereotypes present and if the content they saw accurately reflected the destination traveled to. Such research will be beneficial for travel marketers because it will give crucial feedback on the online travel information tourists use, and their perspectives on it.