Course Objectives:

• Required Text: A+ Guide to IT Technical Support (Hardware and Software) 11th Edition

• Currently only the Ebook is available, hard copy coming soon.

• Link for ebook:

• Ebook Info Link

Grading: Letter grade based on accumulated points as follows:

Quizzes/Tests 30

Homework 30

Discussion Posts 40

Requirements:

As this is an on-line course, Internet connectivity from home, office or library will be needed. In addition to the weekly readings in the texts, there are chapter questions, quizzes, and additional research. Some reports will be in the form of postings to the Discussion Board, some will be short printed papers.

Feel free to post comments or questions to the Discussion Board or meet for discussions in the Chat Area at any time. For Tips, see how to take this course

Be sure to check your Insight email frequently, and check the course web page weekly to see new announcements.

Discussion/Forum requirements: There will be discussion questions posted every 1.5 weeks, you must post and/or discuss in at least 80% of these to get full credit.

Attendance Policy: If you miss more that 2 classes, I may drop you. I will try to contact you before I drop you to see what is happening.

Please remember participation in the class includes taking quizzes, participating in forums, and completing assignments, not just logging into class.

Homework will be accepted up to 1 week late, but will have one letter grade less full credit maximum.

Questions? Post in the class Discussion Board, send me an e-mail (dtaha@ccsf.edu), or setup an appt. The Final Exam will be comprehensive and will be given online during finals week.

Course Schedule: There are 10 Chapters in the book. We will cover about one chapter every week. There are 9 Homework assignments, you must complete 6 of them for full credit. When you login to Insight you will see the detailed Calendar of Topics, Assignments, Quizzes, and Notes.

Communication Guidelines: Online you will also find some guidelines for class participation, and links to the CCSF Computer Policies. In general, following good Netiquette (communication guidelines for the Internet) is recommended and expected.

Student Learning Outcomes:

The below SLOs will be covered in this class. At the end of the semester, students will be able to do the following:

1. Describe how software interacts with hardware.

2. Describe the steps to install an Operating System

3. Manage and troubleshoot an Operating System

Achievement will be tested as part of the Final Exam.