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CUSTOMER SERVICE SHORTS - HOLIDAY EDITION!
CUSTOMER SERVICE SHORTS - HOLIDAY EDITION!
Let's make selling fun and easy with the Trainers!
Let's make selling fun and easy with the Trainers!
Check out our playlist of tips and tricks on building rapport, gift selling, conversation skills and more
CIRCLES OF ENERGY
CIRCLES OF ENERGY
What is Second Circle Energy?
🎞️ 10:00 minute watch
Patsy Rodenburg speaks about the Second Circle in this video.
🎞️ 30 second watch
Here's what it looks like to be in the First Circle.
🎞️ 41 second watch
What does it look like to be in the Second Circle of Energy?
🎞️ 1:03 minute watch
Here's what it Third Circle of Energy can look like on the floor.
CUSTOMER SERVICE AND SALES SKILLS
CUSTOMER SERVICE AND SALES SKILLS
🎞️ 1:04 minute watch
Being able to step away from a Customer is important to being able to help multiple Customers in the shop. Here's how you can give homework to set you and your Customer up for an easy experience to step away and come back later.
🎞️ 3:57 minute watch
There will be times when you need to check back in with your Customer or check on a Customer you haven't helped yet. Watch how you can successfully re-approach or approach a Customer no matter the situation.
🎞️ 8:01 minute watch
Group demos are a great way to engage multiple Customers at once. Here are some ways you can effectively engage multiple Customers in a group demo and create a seamless experience at the same time.
🎞️ 2:13 minute watch
Here's some ways to link from the Bath range to Body Care by effect.
Linking To and From Cucumber Eye Pads
🎞️ 2:43 minute watch
See how you can set yourself up for success in your consultations to link to or from Cucumber Eye Pads.
Linking to Body Care from Fragrance
🎞️ 0:51 second watch
Watch to see how you can link and transition from Fragrances to Body Care.
🎞️ 5:20 minute watch
See an example of how to follow the ECs of Selling during an Oral Care consultation.
🎞️ 2:46 minute watch
Watch how the power of emotive language can elevate your consultations and build a better connection to products with your Customer.
🎞️ 2:13 minute watch
Here's how you can link to the Gift Range during your consultation with your Customer.
Bonus in Pre-Made Gifts
🎞️ 1:18 minute watch
Check out how you can highlight our Bring It Back Program with our pre-made gifts.
Selling Tips: Holiday Edition
🎞️ 1:16 minute watch
Here are some ways to respond to your Customer when they say, "I'm just looking!"
Bespoke Gift Consultation
🎞️ 1:45 minute watch
Check out how you can highlight our Bring It Back Program with our pre-made gifts.
Chat In: Driving Sales to Gifts
🎞️ 2:31 minute watch
Here's how you can create an impactful chat-in to drive Gift sales.
Till Scenario
🎞️ 1:11 minute watch
Watch how you can seamlessly mention Customer Profiles and Lush List at the till.
DEMOS
DEMOS
The best place to learn demos is to get hands on with product! Head to a shop floor and ask a colleague to show you.
In life and Lush, change is inevitable. You may notice old packaging or products as you browse the videos below, and that's okay! The demo techniques showcased are still valuable.
How We Talk About Demos.mp4🎞️ 2:22 minute watch
Before we are able to demo products on Customers, we need to be able to get our Customers interested in getting product on their skin.
🎞️ 3:02 minute watch
Get down to fizzness and watch how to effectively demo Lush Bath Bombs.
🎞️ 4:04 minute watch
Demoing Lush Bubble Bars is the best way to show our Customers the magic of our solid bubble bath.
🎞️ 6:38 minute watch
Learn how to give a hand and arm massage in this video, featuring Therapy Massage Bar!
🎞️ 3:45 minute watch
Show your Customers how our wobbly Shower Jellies lather up and how they'll feel fresh, clean, and soft after demoing it on their skin.
🎞️ 3:55 minute watch
This demo video shares with you some best practices for demoing our Body Butters, Shower oils and Shower Scrubs on your customers!
🎞️ 4:06 minute watch
Learn how to demo our exciting in-shower innovation, the Shower Bomb.
🎞️ 2:41 minute watch
In this video you'll learn how to share the experience of Lip Scrubs, a fun and luxurious treat, with your customers!
🎞️ 5:02 minute watch
Cream cleansers are effective at removing dirt and makeup while protecting the skin's microbiome. Learn how to demo them with this video!
🎞️ 7:02 minute watch
Lush Fresh Face Masks are one of the best ways to see and feel why fresh is best! Learn how to effectively demo Face Masks and share the brand values that make our skincare unique.
Afropunk: Co-wash Demo
Afropunk: Co-wash Demo
🎞️ 4:25 minute watch
Take a walk through our co-wash offerings, exploring their ingredients and effects alongside a demo.
Afropunk: Conditioner Demo
Afropunk: Conditioner Demo
🎞️ 4:16 minute watch
In this video we will showcase our conditioners formulated specially for natural and textured hair, discussing the benefits of each with a demo.
🎞️ 3:07 minute watch
In this video we show you how you can show off our hair styling products directly on the hair.
Note: Mr. Dandy's Hair Candy is discontinued, but this demo technique is still useful.
🎞️ 8:01 minute watch
In this video, join Erica as she takes you through how to offer a perfume consultation and demo perfumes with your Customer.
Note: We no longer use the term Gorilla Perfumes and packaging may have changed but this method of consultation is still useful!
Explore beyond what you see here with the full playlist.
More content coming soon!
You can also check out this play list of fresh ideas if you need some inspiration!
ELEVATED DEMOS
ELEVATED DEMOS
🎞️ 9:26 minute watch
The Lush Spa team take us through how to deliver the ultimate skincare demo on our shop floors. Watch along and practice on colleagues and friends to build your confidence in bringing this service to your customers!
Need to train your team on this elevated demo? Check out the On Face Demos Instructional for guidance on teaching this back.
Scalp Massage Tutorial
Scalp Massage Tutorial
🎞️ 3:23 minute watch
Provide customers with a moment of relaxation using the scalp massage techniques showcased in this video tutorial.
Scalp Massage How-To on Braids
Scalp Massage How-To on Braids
🎞️ 9:51 minute watch
We were catching up with Daisy Evans, hair category lead in the Lush Hair Lab and we seized to opportunity to capture this tutorial for how you can adapt the scalp massage routine for someone wearing their hair in braids.
IN-STORE WORKSHOPS
IN-STORE WORKSHOPS
"Skintroductions" Workshop
"Skintroductions" Workshop
The Skintroduction workshop aims to help young people feel confident and comfortable in the skin their in by teaching them the fundamentals of age-appropriate skincare, focusing on understanding their skin, recognising its needs, and using the right products.
"Meet Your Microbiome" Workshop
See your skin in a whole new light after this meet and greet with the friends you never knew you had. This introduction to the amazing life that lives on you will cover why your microbiome matters and how we formulate with this delicate ecosystem in mind.
Trans and Queer Skincare Workshop
Trans and Queer Skincare Workshop
This workshop aims to create a warm, welcoming, and educational environment for trans and non-binary folks and their allies. We focus on how hormones effect the skin and how our ingredients that can indulge, validate, and create effects for our customers.
SERVICE APTITUDE
SERVICE APTITUDE
What Service Aptitude is NOT from Lush Cosmetics North America.mp4What Service Aptitude is NOT
What Service Aptitude is NOT
🎞️ 2:22 minute watch
Customer service is a skill and an art. Watch what service aptitude is NOT.
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