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See how to pay online for hassle free shopping experience. And learn more about Lumiere32 promotions. Read More!
How do I pay for my purchase?
How do I pay for my purchase?
Lumiere32 offers you a choice of multiple payment methods. Whatever your online mode of payment method would be, you can be assured that Lumiere32’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Lumiere32 accepts 'Cheque on Delivery' and also accepts payments made using PayPal, Visa, MasterCard, and American Express credit/debit cards in Singapore.
We will be bringing other payment methods soon to bring a greater shopping experience - Apple Pay & Android Pay (Coming Soon)
*Cheque on Delivery- Additional Handling Charges
*Cheque handling fees of MYR 5.00 will be applicable. Kindly note cheque should be drawn in favour of Lumiere32 Pte Ltd. Post-dated cheques will not be accepted
How do I pay using a credit/debit card?
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in Singapore.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit CVV number (found on the backside of your card).
Debit cards
We accept payments made using Visa and MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, and three-digit CVV.
Is it safe to use my credit/debit card on Lumiere32?
Is it safe to use my credit/debit card on Lumiere32?
Your online transaction on Lumiere32 is secure with the highest levels of transaction security currently available on the Internet. Lumiere32 uses a secured payment gateway service provider that uses Level 1 PCI compliance technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Lumiere32 are processed through secure and trusted payment gateways managed by leading banks.
I tried placing my order using my debit card/credit card but the order was not successful. What happens to the money deducted from the card?
I tried placing my order using my debit card/credit card but the order was not successful. What happens to the money deducted from the card?
In case your order is not successful and your money has been credited to our account, then we would proactively initiate a refund immediately and your account will be credited with the amount. The time period depends on your bank, we will initiate the refund process as soon as this sort of incident occurs. Please check your bank/credit card account to first ensure that your account has been debited.
If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you.
The expected timelines are as below:
Debit Card 5-7 business days
Credit Card 7-21 business days
I tried placing order using my credit card but it isn't working. Can you help me place an order?
I tried placing order using my credit card but it isn't working. Can you help me place an order?
Yes, if your debit/credit card isn't working you may opt for payment through PayPal or Cheque on Delivery. Please note that a cheque on delivery incurs additional charges of MYR 5.00 for Cheque handling and processing.
Still need any further assistance with placing an order drop us a note at sales@lumiere32.my
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