RECEPTION + FOYER AREA
RECEPTION + FOYER AREA
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The reception and foyer area should be neat and tidy with a staff member present for a warm greeting for our patrons. Any customer entering the facility must be registered and accounted for in our iClassPro system to ensure accurte record keeping.
The reception and foyer area should be neat and tidy with a staff member present for a warm greeting for our patrons. Any customer entering the facility must be registered and accounted for in our iClassPro system to ensure accurte record keeping.
The foyer area consist of:
The foyer area consist of:
Glass doors
Notice board
Front reception desk
Entry terms and conditions and supervision policy
1 x computer and eftpos
Swim Club display cabnet
THE RECEPTION DESK
This should be manned at all times to greet guests, as first impressions are important. This counter is to be organised and clean at all times. This positon is part of the kiosk operations
THE RECEPTION DESK
This should be manned at all times to greet guests, as first impressions are important. This counter is to be organised and clean at all times. This positon is part of the kiosk operations
DAILY ROUTINES
The Daily Routines are required for cleaning and the maintaining of this area, ensuring it is clean and organised. Any notice board information should be current and upto date.
DAILY ROUTINES
The Daily Routines are required for cleaning and the maintaining of this area, ensuring it is clean and organised. Any notice board information should be current and upto date.
OFFICE AREA
OFFICE AREA
The office area is off to the side of the kiosk, this is for the manager to complete their administration duties. At no times should staff be loitering and congregating in this area. This is a work space, not a social meeting point, and there are other tasks that require attention especially if patrons are in the facility, especially in the pools. Lifeguards and kiosk attendants only need to be in this area if they are reporting to the manager.
The office area is off to the side of the kiosk, this is for the manager to complete their administration duties. At no times should staff be loitering and congregating in this area. This is a work space, not a social meeting point, and there are other tasks that require attention especially if patrons are in the facility, especially in the pools. Lifeguards and kiosk attendants only need to be in this area if they are reporting to the manager.
The office area consists of the following:
The office area consists of the following:
1 x office computers
1 x Ipad
1 x printer/photocopier
1 x laminator and laminating sheets
Internet Moderm
Staff notice board
All employee phones must be left in the managers designated area. Only the Duty Manager is allowed to carry their personal phone for emergency requirements only.
All employee phones must be left in the managers designated area. Only the Duty Manager is allowed to carry their personal phone for emergency requirements only.
CHANGE ROOMS
CHANGE ROOMS
The facility consists of the following changerooms:
The facility consists of the following changerooms:
MENS
MENS
2 sinks with 2 liquid soap dispensers and hand towel
2 toilet cubicles
3 showers
Seating
Wall hooks
baby change table
WOMENS
WOMENS
4 sinks with 2 liquid soap dispensers and hand towel
3 toilet cubicles
4 showers
Seating
baby change table
Wall hooks
2 x sanitary bins
4 x changing rooms
DISABLED TOILET
DISABLED TOILET
Toilet
1 hand basin with 1 liquid soap dispenser
Paper handtowel dispenser
1 x baby change table
All change rooms should be regularly checked during the day to ensure the area is clean and tidy, and that toilet paper, hand towel and soap is restocked. The end of day clean is more detailed with floors hosed and areas disinfected. Please ensure you pick up and dispose of any rubbish including what pools in the drains. A weekly deep clean is also scheduled. This includes scrubbing floors, tiles and sinks and cleaning out drains.
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