Embedded Files
First things first…you have to prepare
First things first…you have to prepare
You must define the method in which you are communicating, define the tour path and define a connection (both literally and figuratively).
Define the method
Define the method
Whether it’s Google Hangouts, Skype, FaceTime or Zoom you need to know what you are doing ahead of time, and so does your guest!
Tip: Don’t be afraid to ask your guest what method they prefer….give them their options and let them choose!
Practice makes perfect
Practice makes perfect
Right now what we want more than perfect is for you to feel confident!
Confidence and repetition will lead to getting better and better each time!
Just as in person you want to make sure your “yellow brick road” is perfect, this is the same for a virtual tour. Learn how to Define The Path.
Define The Connection- Make sure you are prepared ahead of time mentally and physically.
Practice with your tools, your team and your connection.
Keeping customer kindness in mind ....
Keeping customer kindness in mind ....
Each and every time you answer an email, pick up the phone or virtually tour is who we are, it’s our culture.
This is our Mission:
•To seamlessly blend comfort and convenience
•To give our employees strong roots and the brightest of futures
•To serve our business partners the resources they need to succeed
Check out more information on our Brand Values and Service Standards here.
If you have ANY questions regarding virtual leasing , please reach out to your Regional Marketing Director or Training Manager. We are all in this together!
Report abuse