code blue

CODE BLUE: MEDICAL EMERGENCY

What qualifies as Code Blue? When would a Code Blue be called?

• Any medical emergency or injury that happens on venue property.

Code Blue Protocols

• Every medical emergency is different, every situation needs to be assessed before acting, the following are examples of what could happen at our venue, but some situations may arise that are not accounted for. In any case, if you suspect or see a medical emergency call for a supervisor immediately.

• Supervisors or AVMs will be tasked with calling an ambulance for any Code Blue that requires it, staff will not be required to call 911 unless specifically directed by supervisors or AVMs occupied by an emergency.

• Staff may be asked in assisting management. Some tasks may include waiting outside for the ambulance to arrive, clearing a path in the venue for medical personnel to enter and exit through, directing other patrons away from the person in need of medical attention.

• If a medical emergency occurs inside the gallery and it is unsafe for the patron to be moved, the show will be paused and you may be asked to make an announcement to guests that we are dealing with an issue and the show will resume momentarily. A supervisor or AVM may ask you to assist with evacuating the gallery if they deem it necessary.

FAINTING: If a patron faints while in the venue, after calling for a

supervisor, go and assist them and help them up. Do not move them until

a supervisor is present. Once the supervisor is onsite, allow them to deal

with the patron and make sure that all guests around you are being

respectful and assure them the patron is okay and is being attended

to. Based on the injury level/ wellbeing of the patron - the supervisor may

choose to either stop the show or allow it to continue playing as they help

the patron exit the gallery.

SEIZURE: If you see a patron seizing, or are informed by a patron that

someone was/is seizing, immediately contact your supervisor. If the

seizing episode has not stopped, and you are able to safely assist them

without hurting them, yourself or others, make sure the patron is laying

down with no objects they could hurt themselves with within reach, make

sure there is something behind their head and clear room between them

and other guests in the gallery. If the patron seizing came with a guest, ask

them if they have a history of seizures and what you can do to help in the

situation. If they DO have a history, keep in close contact with the guest

and ask them to stay with you, only call 911 if the seizure is lasting more

than a minute. If they DO NOT have a history, call 911 right away. Your

supervisor will deal with the patron directly after they arrive on scene and

your duty will be to make sure the area remains clear.

INJURY: This applies for both staff and patrons. Anyone who has an

injury while at the venue must let their supervisor know immediately and

an incident report must be filled out and signed by the injured party.