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Office Hours support daily from 8:00am-9:00am and 1:00pm-2:00pm.
Having difficulties with any of the tools in the iLearnNYC? Looking for some technical support?
Having difficulties with any of the tools in the iLearnNYC? Looking for some technical support?
DOE Help Desk
DOE Help Desk
Phone: 718- 935-5100 Option 1
Phone: 718- 935-5100 Option 1
Hours: Mon-Fri 8AM-4PM
Hours: Mon-Fri 8AM-4PM
iLearnNYC/WeLearnNYC Team
September '25 - December '25
iLearnNYC/WeLearnNYC Team
September '25 - December '25
Deputy Executive Director iLearnNYC and Prof. Development
Allison Sciandra
asciand@schools.nyc.gov
Accessing iLearnNYC On your DOE iPad.pdfAlso check out the following resources:
Also check out the following resources:
- D2L guide to common workflows when teaching remotely Great for teachers just getting started with the iLearnNYC platform and need a starting place
- D2L documentation site Find step by step instructions on tools in the iLearnNYC platform, search by keyword, or browse by topic/workflow
- D2L Community Join the conversation! Ask questions to the Brightspace community, read blogs, get updates, and more!
Look for the following Support Portal link in the Get Help Here button on your navigation bar in iLearnNYC LMS. All contact with the D2L Support team can conveniently be launched from this portal, a one-stop-shop to provide you with customized solutions!
Look for the following Support Portal link in the Get Help Here button on your navigation bar in iLearnNYC LMS. All contact with the D2L Support team can conveniently be launched from this portal, a one-stop-shop to provide you with customized solutions!
We highly recommend utilizing the chat with an expert option, under the Contact Support tab, for help: a chat window will pop up and immediately connect you with a member of our End User Support team!
We highly recommend utilizing the chat with an expert option, under the Contact Support tab, for help: a chat window will pop up and immediately connect you with a member of our End User Support team!
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