Your scanner is an electronic instrument.   Some basic rules apply that will ensure users do not damage it.  Please read the safety and maintenance materials that were provided with your scanner for detailed instructions. 

Moisture

Do not submerge or bake the scanners in ultra high humidity conditions.  Placement of a wet scanner in a sealed box and leaving it in your vehicle on a sunny day must be avoided.   

Scanners are IP54 rated and can be operated while working in the rain.  Blow any moisture on the enclosed mirror and glass surfaces off and wipe the unit down to remove moisture prior to putting the scanner into the carrying case.   Additionally, ensure the lid to the case is closed when working in the rain to keep it dry.   

Mirror 

The BLK360 G1 has an exposed mirror and optical glass port.   The surface of the rotating mirror is something that requires it be clean since light is reflected off it for all measurement data.  Do not use abrasive clothing or cloth to clean it.   It is best to treat this surface with care so that it does not get dirty in the first place.  When working around construction debris and dusty conditions cover the unit when not operating or moving through dusty areas.  Use a can of compressed air to blow particulate matter off the sensitive surfaces.   

Take caution to not spray propellant residue from the can of air onto the mirror or glass surfaces.   Do not invert, shake the can of air.  Start the stream of air while pointed away from sensitive surfaces.  

The BLK360 G2 scanner (2022) has an enclosed spinning mirror.  Caution should be taken to treat this covered transparent surface carefully and clean it like a camera lens. 

Batteries 

Keep them charged so you are ready to scan.   The Leica 4 Bay Charger base has the ability to condition batteries.   Normal working condition allow the batteries to simply be placed and left on the charger.   It is a good idea to routinely run the conditioning function on the batteries.  Read the manual to start this discharge maintenance. 

Each scanner has internal software running the interface.   This Firmware is often updated.   Scanner Firmware can be updated when you have valid CCP through the release date of the particular version of Firmware.  From your MyWorld account download your scanner's latest firmware.  

Scanners are a measurement instrument and need to be calibrated and serviced regularly.   There are two locations in the world that service HDS scanners.   One is at the factory in Switzerland and the other is in Lawrenceville, Georgia USA.   

Scanners are cleaned and serviced then subjected to high and low temperature ranges per their operating range and tested to ensure the unit is operating to published specifications. 

When returning a scanner to Leica for calibration or service, contact HDS Support and request a RMA number.  Remove all items other than the scanner head and ship to the provided address.