Incident IQ-
Requestors
Incident IQ Guide - Requestor
Incident IQ Guide - Requestor
Click here for a complete guide to our new Incident IQ Ticketing/Asset Management system.
Find directions for entering tickets regarding hardware or
software issues.Enter tickets for others or students in your class.
Read tips for troubleshooting in the Knowledge Base.
Add additional assets to your favorites to make it easier to
enter quick tickets in the future.
The end user is referred to as a Requestor in this application.
Resources from Incident IQ
Resources from Incident IQ
REQUESTORS:
Requestor Guides
Requestor Guides
Below are individual guides to provide quick tips for some of the most common tasks in Incident IQ.
Login/Profile
Login/Profile
IncidentIQ-Login-Profile.pdfNotifications
Notifications
IncidentIQ-Notifications.pdfQuick Tickets
Quick Tickets
IncidentIQ-QuickTickets.pdfManage Favorites
Manage Favorites
IncidentIQ-Favorites.pdfNew Ticket
New Ticket
IncidentIQ-NewTicket.pdfSubmit Ticket for Another User/Location
Submit Ticket for Another User/Location
IncidentIQ-SubmitTicket-User-Location.pdfAccess Tickets
Access Tickets
IncidentIQ-AccessTickets.pdfRespond to Tickets-Comments & Email
Respond to Tickets-Comments & Email
IncidentIQ-Comments-Email.pdfMy Classes
My Classes
IncidentIQ-MyClasses.pdfSurveys & Knowledge Base
Surveys & Knowledge Base
IncidentIQ-Surveys-KnowledgeBase.pdfAdd Chromebook Cart to Profile
Add Chromebook Cart to Profile
Incident_IQ-ChromebookCart.pdfBusiness Systems Support
Business Systems Support
Incident_IQ-BusinessSystemSupport.pdf