Incident IQ- Agents
Registrars/Bookkeepers
iiQ Registrar/Bookkeeper Procedures
iiQ Registrar/Bookkeeper Training Video 47 min
Librarians
MS-HS Librarian Tickets/Assets Guide
ES Librarian Ticket/Assets Guide
Librarian Videos
iiQ Intro 19 min
iiQ Assets 50 min
iiQ Tickets 30 min
Resources from Incident IQ
Resources from Incident IQ
AGENTS:
Agent Guides
Agent Guides
Below are individual guides to provide quick tips for some of the most common tasks in Incident IQ.
Agent: Login/Dashboard
Agent: Login/Dashboard
IncidentIQ-AGENT-Login-Dashboard.pdfAgent: Smart Search
Agent: Smart Search
IncidentIQ-AGENT-SmartSearch-Profile.pdfAgent: Ticket Views
Agent: Ticket Views
IncidentIQ-AGENT-TicketViews.pdfAgent: Submit Tickets
Agent: Submit Tickets
IncidentIQ-AGENT-SubmitTickets.pdfAgent: Text Snippets/Shortcuts
Agent: Text Snippets/Shortcuts
IncidentIQ-AGENT-TextSnippets.pdfAgent: Assign/Reassign Tickets
Agent: Assign/Reassign Tickets
Assign_Reassign_Ticket.pdfAgent: Work Multiple Tickets
Agent: Work Multiple Tickets
Work_Multiple_Tickets.pdfAgent: Filters
Agent: Filters
Filters.pdfAgent: Ticket Resolution
Agent: Ticket Resolution
Ticket_Resolution.pdfMobile Guides
Mobile Guides
Agent: Mobile Guide-Agents
Agent: Mobile Guide-Agents
Incident_IQ-Mobile-Guide-Agent.pdfRegistrar/Bookkeeper: Fines/Assets
Registrar/Bookkeeper: Fines/Assets
mLISD_IncidentIQ-Registrars-Bookkeepers-Fine-Device.pdf