FAQ

When are commissions paid?

Commission are paid out the Friday after install is complete. To be considered a "complete" install, all work on the project needs to be done. Panels going up does not mean the work is done. "Completed" jobs have panels installed and electrical work (MPUs, tie ins, etc) done. Upcoming commissions can be tracked in Captivate IQ.

What is enerflo for?

Enerflo is your proposal tool. You will generate leads, input consumption data, request designs, build proposals, run credit and sign docs in enerflo. Once the deal is complete, you will submit the job in enerflo, too. 

What is Aurora used for?

Aurora is the best solar design tool available. Our design team uses aurora to build designs and generate production estimates. You can use Aurora to make your own self design, or to edit designs built by our design team. 

Customer service phone number?

+18552640363
Our customer service team is available to help answer homeowners' questions. Prior to install, homeowers should communicate with their assigned project coordinators. They are closest to the project and are best equiped to answer pre-installation questions. After install, this is the best number for homeowners to use to get support. 

Where do I go for updates on my projects?

Use Quickbase to manage your pipeline. Quickbase works better on Chrome than Safari

How do I request a change to a design from the design team?

This is done in enerflo. Watch this video

How do I manually change a design in enerflo?

This is done through Aurora. Watch this video

When do I need to add an MPU?

Go look at the main panel in the home asap. This training will help you determine in house whether you need to add an MPU or not. 

How do I complete the Callpilot welcome call?

Callpilot process starts in enerflo. Watch this video

Kin Home Warranties

Kin Home warranties are listed on the first page our customer agreement.
-25yr. Workmanship & Materials

-25yr. No-Cost Warranty Service

-25yr. Leak-Free Roof Penetration

-Unlimited Transferability for Duration

  of Warranty Period

Does Kin Home manage HOA applications?

No. HOA applications are the homeowner's responsibility. Most HOA's require the homeowner to initiate their application and submit the details of their project through their online HOA portal. If the homeowner needs a copy of their design plans, they can request them from their assigned project coordinator.

It is the sales rep's responsibility to call out in Enerflo any project that is in an HOA to make sure Kin Home is able to wait until the homeowner receives approval from their HOA before  installing their system.