A simple guide and reference of commonly encountered problems and their solutions.

Welcome to Kingsland Public Schools Troubleshooting and Technology guide:

Troubleshooting 101

If you are struggling with remembering your passwords or you need a password reset.
Perhaps its your first day of Christmas break and your audio isn't working or your screen is sadly broken... these things happen.
Lets find ways we can deal with our issues or work around them until you can get your device to the tech department for repair or replacement.

For your convenience find Useful PDF documents here:

New Student Quick-start Tech Guide for iPad or Laptop
KPS Technology handbook
Troubleshooting 101 PDF
Default Passwords PDF
Device Insurance Form
Office365 install PDF


Direct links to all pages that follow hereafter:

If you seek thorough information and understanding on technology issues.
If you are having trouble with passwords or logins.
If you are not able to get your device to power on or charge.
If you are experiencing difficulty accessing the internet.
If you would like to know some clever ways of dealing with inconveniences.
If your HP or Dell is giving you a blink/beep code that you would like more info about.
If you want to learn about useful keybaord shortcuts for increased productivity.
If you need to install or update software on school device or BYOD.
If  you  are wondering what some of the words in this walkthrough mean, and you don't want to google them all.

For everything else please email us : help@kingsland2137.org
or fill out a helpdesk ticket: https://leroy.supportsystem.com/scp/login.php

If you feel I have neglected a particular need or problem, please don't hesitate to inform me. 

Thank You!

Luke Waletzki of The Kingsland Public Schools Technology Department