Resume

My Personal Mission

I am a dedicated IT and cybersecurity professional with expertise in technical support, networking, and cybersecurity, holding certifications such as CompTIA Security+, CySA+, and Network+. With hands-on experience in troubleshooting hardware, software, and network issues, I currently serve as an IT Support Specialist at ETC TechSolutions, where I manage system configurations, network security, and user training. My academic background includes a Bachelor of Technical and Applied Studies from Kent State University and multiple associate degrees in software engineering and science. Skilled in Python, Java, C, and SQL, I have a strong foundation in cybersecurity best practices, malware analysis, and ethical hacking, with a keen interest in automation, penetration testing, and vulnerability research. My leadership and communication skills, honed through customer-facing roles, enable me to bridge the gap between technology and end-users while contributing to IT security solutions that protect organizations from evolving threats.

SKILLS & CERTIFICATIONS

Technical Skills: Python, Java, PowerShell Scripting, C, SQL, Windows & macOS, Networking (TCP/IP, LAN, Wi-Fi), Help Desk & Troubleshooting, System Maintenance, Cybersecurity Best Practices
Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), VPN Configuration, Incident Management
Languages: Spanish (Fluent), American Sign Language (ASL) (Advanced), French (Basic)
Certifications:
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
- CompTIA Security Analytics Professional

EXPERIENCE

ETC TechSolutions, Akron, OH
IT Support Technician | October 2024 - Present

Provided technical support for hardware, software, and network issues, assisting users via phone, email, and in-person.
Installed, configured, and maintained computer systems, ensuring optimal performance and security updates.
Diagnosed and resolved system and network problems, escalating complex issues when necessary.
Created documentation and provided basic training to employees on software, hardware, and cybersecurity best practices.
Logged and tracked support requests to improve incident management and resolution efficiency.

Lake County YMCA, Madison, OH
Lifeguard/CPR Instructor | February 2023 - Present

Ensured the safety of patrons by actively monitoring swimming areas and enforcing water safety rules.
Delivered structured water safety instruction to swimmers of all ages and skill levels.
Provided emergency response, including CPR and first aid, during medical or water-related incidents.
Maintained a vigilant and proactive approach to hazard prevention in aquatic environments.

Ferrante’s Winery and Ristorante, Geneva, OH
Server | July 2023 – July 2024

Delivered exceptional customer service while managing multiple tables in a fast-paced environment.
Developed strong interpersonal and team-building skills to build rapport with customers and colleagues.
Memorized menu items, recipes, and promotional offers to enhance customer experience and increase sales.

EDUCATION

Kent State University, Kent, OH
Bachelor of Technical and Applied Studies, 4.0 GPA, President’s List
Graduated May 2025

Lakeland Community College, Kirtland, OH
Associate of Applied Business in Software Engineering, 3.16 GPA, Dean’s List
Graduated May 2024 | IT Professional & IT Specialist Certificates

Associate of Science, 3.4 GPA, Dean’s List
Graduated May 2021

Print Resume:

Please keep my resume on file in case you think I may be a good fit with your organization either now or in the future. Feel free to contact me with any questions.

Jared Young Resume 2025.docx

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