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Student Chromebook Issues? How to Help!
Student Chromebook Issues? How to Help!
If a student has a Chromebook issue (hardware or software), a tech ticket should be submitted. Before submitting, have students try the troubleshooting tips on the Class 1:1 poster. If the issue continues, submit a ticket or have the student submit one. Find directions for how to do this, here!
Don't forget: After submitting a ticket, attach a sticky note to the device with:
Student name
Tech ticket number
Brief description of the issue
Have the student bring the device to the library for a loaner or replacement
To submit a ticket, go to the Katy Cloud and select the Chromebook Hardware Support tile. This is for student Chromebook issues only.
How a Teacher Can Submit a Tech Ticket for a Student
How a Teacher Can Submit a Tech Ticket for a Student
Katy1 Source Link for how staff can put in a tech tickets a student's Chromebook
Video Directions: How to Put in a Student Chromebook Ticket
Video Directions: How to Put in a Student Chromebook Ticket
Click on the image to watch a short video for how to put a Chromebook tech ticket for a student
After putting in a tech ticket: Put the student's name, tech ticket number, and description of issue on a sticky note, and bring device to the library!
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